Digital Operations Assistant

Overview

The Digital Operations Assistant will provide critical support to the Office of Digital Operations by assisting with the management, accuracy, and efficiency of applicant records in Technolutions Slate. This role is ideal for a student who is detail-oriented, organized, and eager to gain hands-on experience in digital operations, CRM systems, and applicant communications. The successful candidate will help ensure the integrity of application data, support daily operational workflows, and assist in communications that guide applicants through the admissions process, while maintaining professionalism and discretion in handling sensitive information.

$12.00/hr - $12.00/hr

• Review potential duplicate records in Slate and merge when appropriate, following established guidelines.
• Monitor and process incoming electronic and paper documents for applicant records, ensuring timely and accurate entry into Slate.
• Assist in sending and tracking phone calls, emails, and text messages to applicants and contacts requesting additional documentation.
• Follow up when incorrect, incomplete, or unclear documentation is received.
• Assist with creating and updating queries, filters, and reports in Slate to support recruitment and admissions operations.
• Support the setup, testing, and monitoring of Slate forms, events, and communications.
• Perform data checks and troubleshoot common record or checklist errors in Slate.
• Help maintain organized digital files and ensure that scanned documents are correctly labeled and linked in Slate.
• Coordinate with digital operations team members to resolve record discrepancies or workflow delays.
• Perform general administrative tasks assigned to support digital operations.

• Must have a Federal Work Study award for the current academic term.
• Skilled in Microsoft Office Suite (Word, Excel, PowerPoint) and comfortable learning new digital tools.
• Strong written and verbal communication skills.
• Detail-oriented with the ability to manage multiple tasks and deadlines.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Comfort with learning and working in customer relationship management (CRM) systems.

• Interest in admissions, higher education operations, or database management preferred.
• Experience with CRM systems, or data entry is a plus but not required.
• Familiarity with scanning, digital file management, and document naming conventions a plus.

Location:

On Campus, in Gloster Hall at Morehouse College. Availability:
Fall, Spring, Summer. Typical work hours may include a weekday schedule such as 9:00am–5:00pm or other approved times.