Search Representative

Description

Pay Grade: GWho We Are. We protect lives. The Georgia Department of Public Health (DPH) is the lead agency entrusted by the people of Georgia to protect lives and promote healthy lifestyles in communities throughout the state. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing for and responding to disasters.

As a member of the DPH team, you will join a group of passionate individuals dedicated to serving Georgians. Regardless of your role, you will contribute to protecting lives while enjoying a wide range of benefits.

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play.
• Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and the people of Georgia.
• Work with a Dynamic and Diverse Team – Collaborate with employees who share ideas and leverage collective strengths.
• Achieve Career Longevity – Take advantage of opportunities for learning and development that support a long-term career.
• Take Part in a Hands‑on Working Culture – Work in a unique culture of active engagement and problem‑solving, no matter your role.
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like yourself.

This is a GRANT FUNDED position and subject to available grant funds.

2 POSITIONS AVAILABLE. Reporting directly to the Constituent Service Supervisor, this position will provide quality and timely customer service in the Vital Records’ Constituent Services department responsible for effectively responding to and processing all requests from constituents including processing mail‑in, walk‑in, and online requests and addressing constituent inquiries.

• Greets constituents and listens to their needs, provides correct information and forms
• Reviews and validates constituents’ identification and documentation to complete vital records request, interviewing constituents for pertinent information related to completing transaction
• Processes fees according to established policies and procedures
• Searches for records in the system, accurately completes routine birth and/or death changes/amendments (i.e. dates, spelling of names, etc.) when necessary and issues certificate
• Balances drawer daily, including periodic batching of cash and checks
• Resolving constituents’ questions and complaints regarding all Vital Records requests
• Opens mail and reviews request for proper documentation and processes requests
• Registers requests into tracking system
• Performs various clerical duties (i.e., photocopying materials, filing, and data entry)
• Completes routine amendments as needed, issues and mails or provides certificates to constituents in person
• Sends complex search and special services requests (e.g., Adoptions, Parental Acknowledgement Home Births, Delayed Births and Deaths) for processing to Records Management team, informs constituents of the timeframe and options for waiting
• Processes incoming and outgoing mail, weighs mail and affixes postage either by hand or with a meter
• Performs other assignments as required

High school diploma/GED and completion of 90 quarter hours (60 semester hours) at an accredited college or university;
or
One (1) year of experience in a customer service setting communicating information;
or
One (1) year of experience required at the lower level Customer Svc Rep 1 (GST
120) or position equivalent.

• Experience processing high volume customer requests and fees (e.g., cash, credit cards, and money orders)
• Minimum of 5 years of customer service experience
• Bi‑lingual/Spanish skills
• High volume cash handling experience preferred
• Notary Public preferred
• Good communication, interpersonal and conflict resolution skills
• Good decision making and judgment
• Must be proficient with Microsoft Office products (e.g., Word, Excel)
• Able to work in high volume, fast paced environment

The DPH Commissioner and agency leaders encourage all employees…