Insurance Administrative Assistant

Overview

Join to apply for the Workers' Compensation Claims Assistant role at Synergy Healthcare Services, LLC
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Onsite @ Atlanta, GA | Full-Time | Administrative Support

Are you an organized, detail-oriented professional who enjoys keeping things running smoothly behind the scenes? We're looking for a Workers' Compensation Claims Assistant to join our team and provide essential administrative support to our Workers' Compensation department.

In this role, you ll help ensure the timely and accurate processing of claims, maintain detailed records, and coordinate communication between injured employees, medical providers, and claims managers. Your work will directly support the health, safety, and recovery of our team members - while upholding our company s core values of integrity, innovation, and teamwork
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• Set up and manage all new workers  compensation claims; maintain claim databases and assign cases to claims managers.
• Receive and distribute faxes, medical records, and other documentation to appropriate personnel.
• Maintain reports on open and closed claims; prepare monthly claim summaries for management.
• Process incoming mail and route it to the correct departments.
• Coordinate transportation and medical appointments for injured workers, including follow-ups and IMEs.
• Answer phone calls and assist with inquiries related to claims and case status.
• Request prior medical records and ensure documentation is complete.
• Provide daily administrative support to claims managers and other team members.
• Participate in team efforts to achieve departmental and company goals.
• Perform additional business-related duties as assigned.

• Education/
  
  Experience:
• One-year certificate from college or technical school; or
• Three to six months of related experience/training; or
• Equivalent combination of education and experience.
• Proficient in Microsoft Office (Excel, Word, Outlook) and comfortable managing electronic databases.

• Exceptional organizational and multitasking abilities.
• Strong written and verbal communication skills.
• Ability to work independently while supporting a collaborative team environment.
• Professionalism and tact when interacting with staff, medical offices, and external agencies.
• Strong analytical and math skills, with the ability to compute ratios, percentages, and interpret data reports.
• Self-motivation and the ability to prioritize tasks efficiently across multiple departments.

• A supportive, team-oriented culture that values initiative and accountability.
• Opportunities to learn and grow in the field of claims administration and risk management.
• A company that believes in continuous improvement and innovation in every process.

Ready to make a difference? Apply today and become part of a team that takes pride in caring for the people who keep our company strong.

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