Administrative Services Manager

Who We Are

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next.

We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world.

BST is the operational heart of our business and is invaluable to our success. Roles such as finance, human resources, risk, and IT, help propel BCG forward. BST employees support the core of the organization and provide outstanding value to the business. As a BST member, you will work with inspiring, talented, dedicated, and curious colleagues in an energizing, fast-paced environment in which people are treated with respect and help one another to succeed.

Working at BCG provides you with the opportunity to grow through interesting and challenging work and to have an active voice in your personal career development.

What You'll Do

NAMR Administrative Services Managers (ASMs) are responsible for the day-to-day management of a team of administrative professionals based in Nexus, who provide support to staff based in BCG offices across NAMR. ASMs report directly to the NAMR Administrative Services Senior Manager (ASSM).

You're good at:

* Working with the ASSM to implement a strategy for administrative support out of Nexus

* Assisting in the hiring and on-boarding process for administrative staff

* Ensuring your team is meeting quality service expectations, proactively identifying issues and suggesting remedies

* Overseeing the day to day operations of your team

* Managing overall performance and development of your team

* Working collaboratively with the ASSM and other ASMs to identify process and people improvements

* Participating and contributing to regional projects and initiatives, as appropriate

What You'll Bring

* Bachelor's degree strongly preferred or equivalent work experience

* Several years of experience managing large teams, preferably managing people who are providing remote support

* Strong ability to identify, analyze, and solve problems; ability to settle issues as they arise

* Ability to implement and support change management

* Strong service orientation and sensitivity in responding to customer needs

* Ability to form effective relationships with people in other locations

* Ability to handle difficult and confidential situations with poise, understanding, and tact

* Confidence, authority, and enthusiasm, excelling in leading, mentoring, and motivating an administrative services department

* Strong organizational skills and attention to detail

* Unflappable, thick-skin with the personal fortitude to push back when necessary

Who You'll Work With

The NAMR Administrative Services team based in Nexus consists of Administrative professionals, Administrative Services Managers, and an Administrative Services Senior Manager. The team is tight-knit and works collaboratively to support customers across BCG.

BCG Nexus is an exciting new office based in Atlanta, GA, that is part of executing best-in-class operations serving the broader BCG business.  Various regional and global functional teams will be co-located in a dynamic and engaging space that enables team members to connect with and serve our BCG and client customer base.  Resident teams include regional functions (NAMR Administrative and Executive Assistants, Visual Services and Design, Finance, Executive Placement Services, HR/Immigration) as well as global functions (including Safety and Security, Innovations, IT).

This is our second BCG office in Atlanta, and is located at 100 Peachtree NW.

Additional info

At BCG, our people and relationships are at the heart of everything we do. We believe that in-person work is essential to our culture, mentorship, and professional development. That's why we operate on a hybrid model, with the expectation that team members will be in the office…