Office Operations Manager

Office Operations Manager

Join Assurance America as our Office Operations Manager, where you'll be both the front-facing presence of our headquarters and a key support partner to our internal teams. As an Office Operations Manager you'll be stationed at the front desk during all working hours (excluding lunch and breaks), serving as the professional and welcoming face of Assurance America. At the same time, you'll keep the office stocked, organized, and operating efficiently.

This role is perfect for someone who loves helping others, stays organized, and has a positive attitude toward both routine tasks and new challenges.

Front Desk & Office Presence

• Greet all visitors with a professional and approachable demeanor.
• Maintain consistent front desk coverage – you are the first impression of the company.
• Ensure reception and lobby areas are always clean, welcoming, and presentable.

Office & Facilities Management

• Restock breakroom supplies and maintain shared supply areas.
• Clean and maintain the coffee machines, beverage machine, and surrounding counters.
• Keep shared areas tidy, including the breakroom, reception desk, copier area, and storage spaces.
• Order supplies for all departments and manage facility/vendor service requests.
• Coordinate deliveries and distribute packages efficiently.

Sales & Administrative Support

• Assist the Sales Operations team with travel booking, fleet rentals, marketing coordination and supplies, business cards, and event planning and logistics for all sales meetings.
• Processing validation emails and updating E&O information for our agents, along with other tasks, as needed.
• Reviewing incentive and agent accounting reports daily and reporting findings to Accounting at the end of the month.
• Supporting Lunch & Learns for Human Resources.
• Handling SR22/SR26 processing and routing accounting invoices for Underwriting, as needed.

• Friendly, professional, and approachable – always representing the company well.
• Team-oriented and able to work with all departments.
• Flexible and open to perform "big and small" tasks.
• Organized, proactive, and detail-focused
• Reliable with occasional flexibility to arrive early or stay later when needed.

• Minimum of 3 years of experience in office administration, operations, reception, or sales support role.
• Proven experience effectively managing multiple responsibilities at the same time.

• Bachelor's degree in Business Administration, Human Resource Management, or other related fields.
• Bilingual (English-Spanish)

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to navigate various departments of the organization's physical premises.

• We are direct, results-driven, and dedicated to the success of our business and each other.
• We cover the cost of health-related benefits for our Associates.
• We are a diverse group of thinkers and doers.
• We offer many opportunities to grow in your professional skills and career.
• We fight homelessness by directing 5% of our earnings from each policy we sell to organizations that help those in need. We call it our Generous Policy.