Special Services Specialist

Special Services Specialist

Explore a World of Opportunity with the State of Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Agency:
Department of Public Health

Shift: Day (United States of America)

Compensation Details: PAY GRADE: G $33,042.45 - $42,703.38

Job Description:

Reporting directly to the Registration & Special Services Manager, this position is under general supervision, but according to established policies and procedures, establishes legal birth records, death records and processes special requests in accordance with state and local procedures.

Job Duties and Responsibilities (overall tasks and expectations of the position):

• Reviews constituents' identification and documentation related to a vital records request to ensure information is valid and in order.
• Research intensive and complex Vital Records requests submitted through the internal Vital Records system.
• Contacts other Vital Records' departments, constituents and/or government agency as needed to research and/or provide information on constituents' request to expedite high quality customer service.
• Registers and documents requests and any updated into tracking system.
• Addresses unique and/or potential fraudulent claims with management to determine best course of action.
• Provides input on standard policies and procedures related to effective record establishment, changes, and special services (e.g., adoptions, legitimations, PAs, delayed births).
• May contact constituent or government agency, attorneys, judges, county custodians to gather missing information to complete requests.
• Performs other assignments as required.

Minimum Qualifications (based on the job code):

• High school diploma/GED and three (3) years of job-related experience; or one (1) year of experience required at the lower level Admin Assistant 1 (GST
  050) or position equivalent.

Preferred Qualifications (based on the needs of the position):

• Preference will be given to applicants who in addition to meeting the minimum qualification possess the following:
• Five years prior experience in a business/service environment with proven research and troubleshooting skills, including 2 years in an escalated customer service resolution position (Tier II Representative, Help Desk Support, Problem Resolution, etc.)
• Three years of experience addressing customers' requests and questions, complaints and/or providing information.
• Good customer service communication and interpersonal skills.
• Demonstrates outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact, and diplomacy
• Must be proficient with Microsoft Office products (e.g.., Word, Excel)
• Ability to be flexible to handle multiple priorities and to work limited overtime as necessary
• Escalated Customer Service/Tier II support required or equivalent experience
• Good analytical, organizational, and time management skills
• Able to work effectively in a high stress, changing environment
• Knowledge of Vital Records policies.

Additional Information:

The DPH Commissioner and agency leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being. The use of physical activity breaks during the workday is authorized to support this philosophy and help employees meet their wellness goals. A maximum of 30 minutes of physical activity may be allocated per workday, typically in the form of two 15-minute breaks or one 30-minute break.

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