Key Account Manager

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Affirm is committed to building lasting partnerships with merchants for long‑term growth and ongoing revenue generation. As a Key Account Manager, you will join a growing team driving value and growth with large strategic merchants. This is a high‑profile, customer‑facing role requiring outstanding results‑oriented, relationship, and program management skills.

• Oversee a portfolio of key accounts and develop and drive strategic initiatives, including complex contract negotiation, pricing and expansion opportunities to drive revenue and GMV.
• Develop and execute sophisticated account plans that include financing optimizations, executive relationship engagement, and marketing strategies, often against ambitious timelines.
• Analyze partner performance and recommend programs to increase product adoption, grow up‑funnel awareness and visibility, and sell into expansion opportunities.
• Orchestrate cross‑functional teams across Product, Technical, Credit, Analytics, Marketing, and Risk to execute partnership initiatives and drive business results.
• Manage customer health to ensure overall satisfaction and business results.
• Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the Offering for our merchants.

• Experience negotiating and closing large, complex commercial contracts for leading companies.
• Strong written and verbal communication skills, including the ability to give compelling presentations.
• Experience leading cross‑functional projects with high attention to detail.
• Ability to build productive internal and external relationships and influence towards outcomes; outstanding executive presence.
• Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders.
• Knowledge of retail, consumer finance offerings, integrated software solutions, and e‑commerce (preferred).
• Comfortable using Salesforce and standard BI tools.

Pay Grade: K. Equity Grade: 6.

Employees new to affirm typically start at the beginning of the pay range. The compensation package includes base pay, sales incentive target, equity rewards, monthly stipends for health, wellness, and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents).

USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $175,000 – $237,500. USA On Target Earnings (all other U.S. states) per year: $155,000 – $217,500.

Please note that visa sponsorship is not available for this position.

Affirm is proud to be a remote‑first company! The majority of our roles are remote and can be performed from anywhere within the country of employment.

• Health care coverage – all premiums covered for all levels for you and your dependents.
• Flexible Spending Wallets – generous stipends for technology, food, lifestyle needs, and family‑forming expenses.
• Time off – competitive vacation and holiday schedules.
• ESPP – employee stock purchase plan enabling you to buy shares at a discount.

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations during the hiring process.

For U.S. positions that could be performed in Los Angeles or San Francisco, Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider qualified applicants with arrest and conviction records.

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