E-Commerce Specialist

Overview

The Salvation Army, an internationally recognized non-profit, faith-based organization, has a job opening for an E-Commerce Specialist in the ARC – Adult Rehabilitation Center.

We offer competitive benefits including Health, Dental, Vision, and Hearing Insurance plans;
Group Life Insurance;
Retirement Benefits;
Education Assistance; and Paid Time Off.

• Job Summary — Performs a variety of E-commerce work for the smooth operation of The Salvation Army’s Regional Ecommerce Hub; checks the condition of merchandise items to ensure meeting quality standards; photographs items; cleans, tests, and lists jewelry on marketplace channels; posts merchandise items for sale on marketplace channels; and determines shipping priorities, proper packing, labeling, and on-time delivery to parcel carrier.
• Essential Functions — This job description identifies essential functions and requirements. It may reference responsibilities that do not apply to all individuals in the position, and all duties involve similar work requiring equal levels of knowledge, skills, and abilities. Incumbents may be requested to perform related responsibilities not stated here.
• Checks the condition of items to ensure they meet defined quality standards. Maintains established productivity goals without loss of quality of work. Reviews and confirms incoming product manifests align with items as they arrive at the facility from outside suppliers. Receives, moves, and places pallets, carts, containers, and barrels containing incoming products for processing to designated areas. Places appropriate barcodes and storage labels on product containers.
  
  Uses warehouse equipment, such as pallet jacks, to move products.
• Photographer — Utilizes photography equipment to take clear and accurate photographs of items, detailing appearance, condition, size, color, shape, composition, brand, model, size, and other descriptive details. Removes merchandise from containers, sorts, and displays as needed.
• Jewelry Tester / Brand Authenticator — Uses specialized equipment to determine metal content and gem types in donated jewelry. Understands premium brands, their value, and authenticity. Cleans, tests, photographs, and lists jewelry on marketplace channels using e-goods software. Coordinates with authentication partners to obtain a certificate of authentication as needed.
• Product Lister — Researches potential merchandise using the internet, published guidelines, and expert consultation to determine type, function, fair market value, antique/vintage eligibility, brand, and other details to assess salability. Writes persuasive sales copy. Posts merchandise for sale on marketplace channels using e-goods software. Measures and weighs merchandise, including packaging. Maintains accurate records of posted items, prices, sales, inventory, origin, and shipping destination.
• Product Shipping — Uses ecommerce software to determine shipping priorities, packing, labeling, and on-time delivery to the parcel carrier. Prepares packages for pickup and handles shipping paperwork. Maintains packing supply inventory and coordinates with leadership to reorder supplies. Provides detail-oriented customer service. Uses warehouse equipment to move product. Maintains a neat, organized work area and a professional working relationship with vendors, donors, customers, beneficiaries, co-workers, and management.
• Other Responsibilities — Meets productivity goals; adheres to Salvation Army policies; assists with warehouse logistics; works with department leaders to correct quality issues; provides training to new and existing employees; performs other duties as assigned.

Knowledge of basic photographic principles to operate a mid-level digital camera and upload pictures. Proficiency with Microsoft Word and Excel. Strong command of English grammar and punctuation. Ability to be a self-starter, extremely detail-oriented, conduct reliable Internet research, maintain a neat workspace, read/write/communicate effectively in English, meet quotas, provide process improvements, and understand and adhere to policies and procedures. Ability to communicate…