Account Manager

Company Overview

Zensai is a category creator and leader in digital learning and talent development. Our "Human Success Platform," integrates AI-powered employee development, engagement, and performance management tools to unlock human and organizational potential We help organizations unlock employee potential through innovative technology, intuitive learning platforms, and data-driven insights within the Microsoft
365 ecosystem. With a focus on empowering people and transforming the modern workplace, Zensai creates environments where employees thrive, businesses grow, and learning never stops.

Role Overview

We're looking for a driven Account Manager to own and grow relationships with our existing customers. In this role, you'll be the primary point of contact for a portfolio of accounts, focused on renewals, expansions, and long-term client success. By understanding customer needs and aligning them with Zensai's learning solutions, you'll strengthen partnerships, drive adoption, and deliver measurable impact.

What You'll Do

* Manage a portfolio of existing customer accounts, ensuring on-time renewals and long-term retention for our North American clients

* Proactively identify and drive upsell and cross-sell opportunities within accounts.

* Build strong, trusted relationships with client stakeholders to ensure ongoing satisfaction.

* Partner with internal teams (Customer Success, Product, Marketing) to deliver tailored solutions.

* Leverage data and insights to uncover growth opportunities and demonstrate value.

* Act as the voice of the customer internally, sharing feedback to improve our offerings.

What You Bring

* Positive and growth mindset with a default to proactivity

* 5+ years of experience in sales and account management, in SaaS or technology (preferably HR technology)

* Proven track record of hitting or exceeding revenue targets through renewals and expansion.

* Strong relationship-building and communication skills, with the ability to lead and influence at all levels.

* Business acumen to understand customer challenges and connect them to Zensai's solutions.

* Familiarity with CRM systems and data-driven account management and accurate forecasting

* A proactive, accountable problem-solving mindset and comfortable working in a fast-paced, ever-evolving environment.