Senior Global Account Manager

Senior Global Accounts Manager

Locations:
Atlanta, Chicago, St. Louis

At BCLP, we’ve built our firm on the foundations of thinking differently. Curious, inquisitive and unbound by tradition, we’re building change within our sector and beyond.

It starts with our people, which is why we need a Senior Global Account Manager to join our team and help to further grow some of our most important client relationships.

You will be an integral part of the Global Sectors & Clients team, which is responsible for delivering the firm’s Global Growth Program. As part of this highly visible role, you will manage a number of designated accounts across our growth sectors. Working with the client teams, you will drive client understanding, strategic direction and revenue growth by continuously looking for opportunities to expand and strengthen the client relationships.

More broadly, you will develop client and sector insights that contribute to product and service development, market engagement and excellence in account management across the Firm generally.

The Senior Account Manager Position requires a forward-thinking and creative professional who can be both strategic and hands on. The role relies on the ability to develop both external and internal relationships, being a good communicator and voice of change to deliver on client requirements and foster a Client Intelligent culture.

Working in tandem with the wider business services teams, you will have the support you need to deliver on your strategy, pursue opportunities and measure performance. An excellent opportunity to grow in a firm-wide role with high visibility, autonomy and teamwork.

The role includes, but is not limited to:

• Drive strategy development and execution across designated accounts to further develop client relationships and increase coverage across geographies and legal capabilities.
• Facilitate regular, strategic client team discussions to develop and progress client driven strategies with ambitious financial target for profitable growth.
• Facilitate continuous client team engagement through regular client meetings, information sharing, performance tracking and suggested client development opportunities.
• Drive client team engagement with firm activities e.g. campaigns, client listening and relevant events to progress relationships.
• Support relevant proposals and meeting materials, working with the Pricing and Pitch & Proposals teams to progress client specific opportunities.
• Drive operational efficiency by ensuring compliance with contractual arrangements e.g. Outside Counsel Guidelines, budget management, tracking key KPIs and client reporting.
• Proactively develop opportunities to expand client relationships by combining client and market intelligence with firm knowledge, including CRM and key financials.
• Proactively nominate client contacts for the Voice of the Client Program and share learning to identify areas of opportunity or required interventions.
• Proactively work with the Commercial Finance team to benchmark pricing and financial performance against firm/sector performance and identify further opportunities and provide solutions for interventions where necessary.
• Continuously monitoring key performance indicators around client growth, service diversification and profitability.
• Develop your own client relationships where appropriate as guided by the client strategy.

• Identify and deliver on client engagement opportunities as informed by client plans and client engagement initiatives across the firm such.
• Where relevant, and in consultation with the client teams, develop strategic relationships across legal, operations, procurement and other functions as driven by the client strategy and relationship maps.
• Attend client meetings where relevant such as relationship meetings, pitch presentations and planning meetings.

• Develop a good understanding of relevant market and sector insights across the client portfolio and liaise with sector teams to deploy resources and client engagement opportunities.
• Bring insights to client team discussions to identify new areas of opportunity for further…