Lead Service Designer

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third‑party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast‑paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture.

Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @Inside Geotab on Instagram. Join our talent network to learn more about job opportunities and company news.

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Lead Service Designer who will own an end‑to‑end service strategy, lead design efforts from discovery through to execution, and coach other designers in their portfolio. The projects will vary in scope, complexity, and affected business area. If you love technology, and are keen to join an industry leader — we would love to hear from you!

As a Lead Service Designer your key area of responsibility will be owning an end‑to‑end service strategy, leading design efforts from discovery through to execution, and coaching other designers in their portfolio. You will facilitate service‑level conversations with senior leadership to diagnose systemic issues, while also engaging with internal and external stakeholders to provide recommendations and insights. You will need to work closely with Design, Sales, Support, Engineering, Product Management, and Research.

To be successful in this role you will be a self‑starter with excellent verbal and written communication skills and the flexibility to adapt to growing technology and market demands. In addition, the successful candidate will have strong analytical and strategic leadership skills, an ability to diagnose systemic barriers, and an ability to manage multiple tasks and projects simultaneously to ensure timely results.

• Develop and communicate an end‑to‑end service strategy that aligns customer goals with business viability and operational realities.
• Diagnose systemic barriers to adoption by mapping the entire customer lifecycle using Service Blueprinting to visualize disconnects between journey stages, touch points, and service delivery teams and systems.
• Provide strategic leadership by defining the service frameworks that connect front‑stage user experiences with the back‑stage processes required to deliver them.
• Lead the user‑centered design process, conducting research, user testing, and analysis to gain deep insights into complex user behaviors, preferences, and systemic pain points.
• Set and maintain high standards for execution, personally crafting high‑fidelity designs and prototypes in Figma to validate strategic concepts.
• Ensure the seamless integration of service strategies throughout the product development lifecycle, working closely with Engineering to ensure the final build matches the service vision.
• Act as the primary bridge between Design, Sales, Support, and Engineering to ensure cross‑functional alignment on the holistic customer…