Operations Manager; MGA​/MGU

Company Intro

ARU, founded in 2016, has quickly risen to become the U.S. leader in specialty property insurance underwriting, product development, loss control, and technology.

ARU continues to grow at a rapid pace, and we are currently seeking an experienced, hands‑on Operations Manager to lead the execution and constant improvement of a newly formed company unit focused on launching new lines of business. The right candidate will be an individual who brings experience leading operational excellence at an MGA / MGU, insurtech, specialty lines agency, or other specialty insurance organization, and who has the heart of a servant leader, using both words and actions to lead in a hands‑on manner.

A few words from ARU's CEO Will Johnson:

"I started ARU in 2016 at ground zero, with zero customers, zero revenue, and one big foundational idea: other market participants were operating fundamentally flawed models that were not sustainable. I strongly believed ARU could deliver substantial value by making a clean break from the legacy underwriting methods -- and by building a completely new and innovative approach. But - I must say, believing and executing were two very different things, ha!

While it certainly has not been easy, amazing work by the ARU team has generated superlative growth and profitability results, and it continues to be incredibly fulfilling to see ARU's original mission be realized. I am now seeking the next great addition to our team, an Operations Manager for a newly formed unit focused on building new insurance programs and lines of business.

If you are a world‑class insurance operations professional who's seeking to do the best work of your career, I invite you to reach out to us."

• You will work closely with company executives, including Co‑founder Will Johnson, a nationally‑recognized insurance leader. You will perform in a key collaborative, administrative, and support role, helping establish and grow the new division.
• You will receive a competitive compensation package, with base annual salary, annual bonus, and company‑provided benefits. You will have 100% employer‑paid health insurance, generous PTO, and a 100% vested retirement plan with company match.
• You will have a position in a fast‑growing, modern, technology‑based company, where your contribution will be critical to the company’s success, and where your performance will earn you opportunities for recognition and promotion.

• Help ARU be the best in the world at what we do, and do not ever settle for mediocrity. Actively participate in ARU’s culture of collaborative problem‑solving.
• Treat every assignment as an opportunity to:
  1) learn and grow as an insurance professional, and
  2) prepare for increased responsibilities in the company.
• Perform with a high level of polish and professionalism, in all spoken and written communications. Address internal and external business challenges in a graceful and tactful manner. Complete all duties with a high degree of urgency, thoroughness, and accuracy.
• New Program and Line of Business Implementation and Administration
  • Strategic Planning & Execution: collaborate closely with executive leadership to understand, refine, and drive the execution of the company's strategic plan and key business objectives.
  • Due Diligence and Carrier Liaison: perform as lead communicator and facilitator between internal teams and external parties, including but not limited to carriers. Fulfill carrier requests, gather information, create reports and documents as appropriate, and advance the due diligence process efficiently and timely.
  • Decision Support & Analysis: conduct research, synthesize complex information, and prepare data‑driven reports and presentations to support decision‑making on critical business issues, market trends, and competitive analysis.
  • Cross‑Functional
    
    Collaboration:
    
    facilitate efficient communication and collaboration across all departments (e.g., Underwriting, Claims, Sales, Accounting, Operations) to ensure alignment on strategic initiatives and efficient project execution.
• Operational Excellence & Project Management
  • Initiat…