NPHire - Business Operations Lead

Job Description

NPHire Business Operations Lead

Location :
Atlanta, Georgia

Team : NPHire (Operations)

Reports to : VP of Operations, NPHire

Type :
Full-Time

NPHire is the only job platform built exclusively for Nurse Practitioners. Our mission is simple : help NPs find better jobs faster, and help employers connect with the right providers in an efficient, data-driven way.

We’re an early-stage, high-growth service line within NPHub, operating like a fast-moving SaaS start‑up backed by a deep understanding of the NP workforce. As we scale rapidly, we’re looking for a Business Operations Associate who can help assist with being the operational backbone of NPHire – bringing structure, execution, and clarity to a team driving toward ambitious goals.

The Business Operations Associate is a hybrid Biz Ops + Data role that sits at the center of the NPHire organization. You will report to our VP of Operations, and work closely with them alongside our VP of Sales, VP of Product, and Marketing team to help the entire service line operate more efficiently and make smarter, faster decisions.

This role is ideal for an analytical, organized operator who loves building systems, solving problems, and creating clarity in fast-moving environments.

You will own core reporting, operational processes, CRM integrity, and eventually, cross-functional coordination – helping transform high-level strategy into smooth, repeatable execution.

• Help serve, alongside the VP of Operations, as the “connective tissue” between Sales, Product, Marketing, and Operations to ensure alignment and accountability
• Manage cross-functional project timelines, communication, deliverables, and follow-through
• Coordinate weekly and biweekly leadership rhythms (agendas, notes, action items, follow-ups)
• Assist with building and document operational processes and playbooks (SOPs) as NPHire scales
• Maintain and optimize internal workflows (Slack automations, Notion systems, project trackers)

• Own the buildout, maintenance, and accuracy of NPHire’s core dashboards, tracking :
  • Candidate growth and funnel metrics
  • Potential customer (Employer) acquisition and conversion
  • Revenue pacing, forecasting, and pipeline health
  • Campaign performance (in partnership with Marketing)
• Consolidate data from systems such as Salesforce, Nooks, Gong, Google Sheets, and ad platforms into clear, unified weekly reporting
• Maintain CRM data integrity by ensuring clean, consistent, and complete data across Sales, Customer Success, Marketing, and other applicable pipelines.
• Support the Sales team with lead list imports, outbound sequences, call lists, tagging, and light workflow creation in Nooks, Gong, and Salesforce as needed
• Build lightweight operational workflows and automations that improve team efficiency and reduce manual work
• Conduct ad hoc analysis to support Sales, Product, and Marketing – highlighting trends, identifying bottlenecks, and providing actionable insights
• Collaborate with Product and Sales to ensure data flows smoothly across the candidate and potential customer (Employer funnels) to accurately reflect the full GTM process.

• Highly organized, detail-oriented, and proactive – you love bringing order to chaos
• Comfortable operating in startup-style environments where priorities evolve quickly
• Analytical thinker who can interpret data, connect dots, recognize patterns, and present clear insights
• Strong and confident communicator – able to clearly synthesize information for different teams and stakeholders
• Systems thinker with a bias toward building scalable processes and documentation
• Not afraid to take ownership – you see what needs to be done and make it happen
• Thrives in cross-functional roles and loves working across teams

• At least 2-3 years of experience in Business Operations, Revenue Operations, Project Management, or a related operational support role (preferably in SaaS, tech, or marketplace businesses)
• Familiarity with CRM systems (Salesforce, Hub Spot, Pipedrive) and sales enablement tools (Gong, Nooks, etc.)
• Strong data skills – proficient in spreadsheets…