Vice President - Global Relationship Manager

Job Description - Vice President - Global Relationship Manager (COR
032634)

Vice President - Global Relationship Manager - COR
032634

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s
AI Gigafactory
, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform m large-scale models to
agentic AI
, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on
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Inviting applications for the role of Vice President - Global Relationship Manager!

This role ensures Genpact experiences with current clients through relationship building and understand its clients’ needs and goals. You will be managing relationships with existing and target new executives in existing clients. You can expect this position to be mapped to one or multiple accounts within a particular vertical that Genpact services.

Responsibilities

Responsible driving growth within a regional portfolio or account of >$5M through partnership with enterprise sales and mining of existing relationships; identify/close/deliver consulting opportunities as well as larger transformation opportunities including managed services.

Build vision for account/portfolio and enable vision through strategic roadmaps including the creation and implementation of growth plans.

Leads account planning and account strategy.

Understands the levers that impact P&L and contract or change management to drive improved account performance.

Understands how to set up operational processes and approaches that help optimize account management, including an overall client engagement strategy.

Understand the marketplace and the competitor offerings, provide market intelligence for costing on proposals, cross-sell all Genpact products and drive strategic sales initiatives for higher-growth penetration.

Source new growth opportunities by looking for areas to add value to client’s business, aligning the team necessary to engage with the opportunity and pursuing with vigor.

Develops meaningful internal/external relationships with C-suite leaders across the client organization.

Builds reputation as a trusted advisor with CXO, Business and Functional leaders by developing a nuanced understanding of client’s strategic goals/pain points/market opportunities; and shares creative ideas and new value propositions regularly.

Build, run and be responsible for the governance around customer and Genpact communication to enable better visibility, transparency, and partnership within the relationship.

Initiate New relationship outreach and execute the customer communication plan to expand sphere of influence in existing and new buying centers.

Work upon keeping the client as “Trusted Advisor” in Client Satisfaction surveys and action any feedback received in the survey.

Acts as a consultant to clients of business and provides insights/directions on how to use new technologies to drive a transformation agenda relevant to “C” level executives.

Understands how to lead with Digital and Data-Tech-AI as the tip of the spear with clients (not just traditional IO/BPO).

Facilitates the commercial details and negotiation of an opportunity, such that both parties are satisfied with the value gained.

Understands how to construct Genpact’s Impact Commercial Models that align with client's business drivers and objectives.

Provide insights on what is…