Business Analyst, Default Services

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Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

The Business Analyst, Default Services supports operational and strategic initiatives by analyzing data, identifying trends, and recommending process improvements across repossession, total loss, insurance, and recovery functions. This role works closely with department leaders to assess business needs, develop reporting tools, and ensure data-driven decision-making. The Business Analyst contributes to the development and maintenance of dashboards, documentation of procedures, and execution of special projects, helping to improve efficiency and compliance within Default Services.

• Analyze operational data to identify trends, performance gaps, and opportunities for process improvement.
• Assist in the development and maintenance of dashboards and reports using tools such as Tableau and Excel.
• Collaborate with business leaders to gather requirements and support the implementation of process enhancements.
• Monitor key performance indicators (KPIs) and produce regular performance reports to inform strategic decisions.
• Document business processes, technical specifications, and procedural updates to ensure clarity and consistency.
• Support special projects and assist in troubleshooting operational issues to maintain workflow continuity.
• Provide actionable insights and recommendations to enhance service levels and operational efficiency.
• Ensure all reporting and analysis activities comply with company policies and applicable regulatory guidelines.
• Perform other duties as assigned; responsibilities may evolve based on business needs.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of two (2) years of experience in business analysis, reporting, or operations support, with demonstrated ability to interpret data, generate insights, and contribute to process improvements.

• High School Diploma / GED required

• Proficiency in Microsoft Excel. Experience with Tableau or similar visualization tools preferred.
• Strong analytical, communication, and organizational skills.
• Ability to work independently and manage multiple priorities.
• Overtime required – N/A
• Travel 0-10% - as required on an as needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA;
  Dallas, TX

• Bachelor’s degree in Business, Finance, Data Analytics, or a related field; equivalent professional experience may be considered.
• Three (3) or more years of experience in collections, call center operations, or default servicing.
• Proficiency in Tableau dashboard development and data visualization techniques.
• Familiarity with compliance standards and operational workflows within the financial services industry.
• Experience in project management or process improvement methodologies such as Six Sigma or LEAN.

The physical demands described here are representative of those that must be met by an employee to…