Change Management & Communications Manager

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities.

Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

We are seeking a strong candidate with experience in Change Management and Communications to support product portfolios focused on delivering our digital workforce experience to employees. This role will contribute to the development and execution of change strategies to promote employee adoption and satisfaction of our digital products, drawing on behavioural science principles where appropriate to shape employee decision-making and adoption behaviours.

Please note that this role is focused on company-internal (not client-facing) marketing, communications and change management. You are good at

• Executing enterprise-level change strategies
• Supporting the integration of behavioral science into change management strategies– applying principles such as nudging, habit formation, and choice architecture
• Adopting the end users’ perspective and bringing that lens to product teams and how we deliver change
• Engaging with end users to understand pain points and use cases
• Prioritizing and problem-solving in a fast-paced, collaborative and service-oriented environment with a very high performance culture
• Defining, measuring, assessing and improving KPIs associated with employee journey campaigns
• Translating change and communication strategies into clear, engaging content for employees
• Key change management behaviours including:
• Stakeholder assessments and engagement plans to address and mitigate risks.
• Change impact assessments, identifying risks to delivery/adoption; articulate practical and actionable mitigation activities.
• Developing and delivering tactical and strategic communication plans
• Developing training & enablement approaches
• Acting as advisor to Product Owners to identify change impacts and advise on necessary mitigation steps
• Engaging with product portfolios and squads to understand product roadmaps.
• Managing multiple stakeholders with competing priorities

• 4-6 years of experience in consulting and/or project management-based change management a significant plus
• Strong influencing, networking and relationship building skills with senior stakeholders
• Change or product marketing management certification
• Exposure to behavioural science or related disciplines, with interest in developing expertise further
• Complex problem structuring and solving experience
• Experience operating in an Agile operating model preferred
• Excellent written and verbal communication skills
• Accuracy and strong attention to detail
• University degree with demonstrated high academic achievement preferred

• Product Portfolio Leads
• Product Owners
• Product GTM, Change and Enablement CoE members
• BCG consulting teams
• BCG functional leadership

For US locations only. In the US, we have a compensation transparency approach. Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role begins at $95,000.00 in our lowest cost US region and goes up to $ in our highest cost US region.

Your recruiting contact can share more about the specific salary range for your preferred location during the hiring process. This is an estimated range, however, specific base salaries…