Client Account Manager

CLIENT ACCOUNT MANAGER

Location:
Atlanta GA, or Dallas TX

Are you looking to join a hungry and humble team of thinkers, creators, and achievers? You’ve come to the right place.
Jackson Spalding is an award-winning PR and marketing agency that helps brands stand out to move those who matter most. Fiercely creative and strategic, we work alongside our clients to help them connect with their audience and reach their goals. Jackson Spalding was built on the principle that there had to be a better way to run an agency. That means that we stay curious, have an open mind, and ask questions to make sure we consistently achieve excellence with integrity.

Jackson Spalding, an award‑winning marketing and public relations agency, is seeking a client account lead to join its Client Advisory discipline, a group responsible for leading and growing client relationships while delivering outcomes over outputs. The ideal candidate has experience developing and leading small‑to‑medium‑sized client relationships and accounts in an integrated agency setting, including project, budget and team management.

In simplest terms, the successful candidate will be responsible for leading agency‑of‑record client relationships and ensuring our team brings an outcomes‑over‑outputs mentality centered on results, rigor and relationships. Responsible for client‑facing decision making and communications, this leader is a sought‑after strategic counselor, partner beyond daily outputs, who is trusted with decisions impacting a client’s business. They also possess a business mindset, managing resources, teams and financial results.

• Cultivate and deepen relationships with colleagues and client contacts, becoming a go‑to advisor and integrator across teams.
• Develop and steward fully integrated strategic and tactical plans
  , ensuring each service or project ladders up to the broader client goals and long‑term relationship health.
• Own and manage account budgets, scopes, results and reporting for large portions — or the entirety — of assigned client business, in partnership with JS discipline teams.
• Assemble, resource and lead cross‑functional teams
  , ensuring work is delivered with excellence, on time, and on budget.
• Serve as a strategic peer and counselor to clients, applying experience, critical thinking, and insight to guide decision‑making.
• Translate insights into clear recommendations
  , articulating path‑to‑success elements such as deliverables, timelines, team structure, KPIs, and budget.
• Lead internal and client meetings
  , using meeting facilitation principles to drive clarity and momentum.
• Develop and deliver compelling presentations and materials that translate complexity into clarity.
• Model JS values daily
  , leading with diplomacy, caring candor, and inclusive leadership.
• Anticipate and resolve conflict with maturity, using constructive conflict methods to move work forward.
• Bring a tech‑forward mindset to the work
  , leveraging emerging tools — including AI — to increase efficiency, deepen insights and elevate the quality of client deliverables.
• Proactively identify risks and opportunities across accounts, adjusting strategy or resources as needed.
• Coach and grow project leaders
  , helping them grow in their careers and ability to serve clients.
• Ensure the team understands the client’s business, competitive landscape and industry
  , and guide them accordingly.

• Build and nurture relationships with new and existing clients, establishing trust beyond day‑to‑day deliverables.
• Contribute meaningfully to new business efforts
  , including insights, strategy, narrative development and presentation.
• Identify and articulate growth opportunities grounded in client needs, business goals and market conditions.
• Drive year‑over‑year account growth through proactive, strategic recommendations and integrated service activation.
• Use data, insights, and AI‑supported analysis to shape stronger recommendations and strengthen growth opportunities.
• Develop thought leadership (personally or through others) that supports credibility and visibility for JS.

• Bachelor’s degree required

The ideal candidate has 6‑10 years…