Head of Operations

Position: Head of Operations & Growth

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Run It Remote is an Ember Capital Group portfolio company

rapidly growing in the BPO and remote staffing industry, providing sales, service, and fulfillment teams for U.S.

-based businesses. We are aggressively scaling by expanding services, launching new products, and entering new industries.

We are looking for a senior operator and growth-minded leader to own execution, optimization, and expansion across the business.

The Role:

We are hiring a Head of Operations & Growth to:

• Run the day-to-day business without constant CEO oversight
• Optimize systems, teams, and margins
• Own sales execution, service delivery, and fulfillment
• Design, launch, and scale new products and services

Core Responsibilities Operations Leadership

• Own daily operations across sales, service, and fulfillment
• Ensure consistent client delivery, performance, and quality
• Proactively identify and resolve issues before escalation

Systems, Process & Optimization

• Build and maintain scalable SOPs across the organization
• Optimize unit economics, utilization, margins, and output per agent
• Implement dashboards and reporting across sales, delivery, and retention
• Continuously improve workflows, tooling, and accountability systems

Revenue Growth & Expansion

• Own revenue growth initiatives in partnership with ownership
• Increase revenue per client through upsells, cross-sells, and new offerings
• Reduce churn and improve retention through operational excellence
• Identify operational leverage points that unlock revenue growth

Product and Service Development

• Identify and validate new service offerings and industry verticals
• Design products from scratch:
• What we sell
• Who we sell to
• Pricing and packaging
• Fulfillment and QA
• Oversee launches from inception through full delivery
• Ensure new products scale cleanly without breaking operations

Leadership and Reporting

• Lead with clarity, structure, and accountability
• Set KPIs and performance standards across teams
• Deliver clear weekly and monthly reporting to ownership

Who This Role Is For

• This role is ideal for someone who:
• Has scaled a BPO, agency, or services business before
• Is both operationally strong and growth-oriented
• Thinks in systems, numbers, and leverage
• Is comfortable owning outcomes—not just tasks
• Can operate independently and decisively

Required Experience & Traits

• 5+ years in operations, growth, or general management roles
• Experience in BPO, call centers, agencies, or service businesses
• Proven ability to build systems and scale teams
• Experience launching new products or services
• Strong understanding of unit economics and KPIs
• Calm under pressure, decisive, and execution-focused
• Comfortable with ambiguity and ownership

Seniority level

• Executive

Employment type

• Full-time

Job function

• Management and Manufacturing

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