Account Manager

General Summary As an Account Manager this position will play a crucial role in selling and maintaining our industry leading fuel purchasing and fleetcard solutions within our portfolio This is a high impact sales and service position that requires a strategic and results oriented individual with a proven track record of success in the business to business environment We are seeking candidates who are not just looking for a job but a place to grow excel and call home Primary Responsibilities and Duties Serve as the primary point of contact for key customers

Build and maintain strong long lasting customer relationships

Proactively identify and fix customer issues

Assist with the customer service teams in fielding inbound calls and emails

Identify upselling cross selling and renewal opportunities

Conduct periodic performance review meetings with clients via a mixture of online and in person visits Ability to be a subject matter expert and a great team resource

Strive for continual professional and personal development through training and coaching

Ability to effectively present information and respond to questions from groups of managers clients customers and the general public

Develop and track key performance and sales call reporting on weekly monthly yearly basis Analyze customer and sales data in order to determine growth opportunities

Responsible for the completion of any special projects or the assignment of other duties as requested by Management

Position Requirements Four year degree preferred or equivalent experience in industry

Strong focus on customer business and relationship management

Must be detail oriented and well organized Strong time and management skills

Proven track record of proactively identifying and solving customer concerns

Exceptional meeting management presentation and closing abilities

Proven customer service skills and the ability to resolve problems and prevent customer dissatisfaction while ensuring quality standards are metThe petroleum industry is rapidly changing; thus candidates must be comfortable with a fast paced opportunity filled work environment

Build professional relationships with business partners customers and all levels of management

Advanced computer skills with proficiency with Microsoft Office Excel Word Outlook PowerPoint etc Position Competencies Ability to work independently as well as with a team Ability to work in a fast paced environment performing multiple dutiestasks within defined deadlines Proven experience identifying problems of varying complexities and finding effective solutions with few guidelines Responsive to the needs of internal and external customers with sense of urgency and commitment to follow up Sense of urgency and commitment with strong follow up skills Proven precision and attention to detail with a high level of accuracy Demonstrate a professional and positive attitude in all internal and external customer interactions Excellent interpersonal skills written and verbal communication and listening skills

Self driven and motivated individual with excellent planning and organizational skills Display proficiency with Microsoft Office Word Outlook PowerPoint etc Working Environment The work of this position is performed in an environmentally controlled office environment This position requires the ability to work under pressure and communicate with a diverse population including other employees customers vendors etc This position also requires prolonged periods of sitting in a regular seated position as well as the use of general office equipment including phones printers computers mouse keyboard etc The job description of the Account Manager is not inclusive and is subject to changes additions and deletions as determined by the supervisor The McPherson Companies Inc is an Equal Opportunity Employer MFVetsDisabled