Project Manager, Operations Strategy

Project Manager, Operations Strategy – Delta Air Lines

At Delta Air Lines, connection is at the heart of everything we do, and it guides our every action. We strive to welcome and care for all our customers during their travels with us and aim to deliver an elevated experience. The Disruption Containment team improves the airline’s operations by promoting quicker, smarter decisions using real‑time data, predictive analytics, collaboration, and analysis.

The Disruption Containment strategy team in particular leads the strategic transformation of Delta’s Operations Control Center by designing and executing a forward‑looking strategy to minimize operational disruptions, recover more quickly, and improve Delta’s industry‑leading reliability.

As an Operations Strategy project leader on this team, you will be responsible for analysis and insights development, and more importantly for supporting the design and implementation of aBarry forward‑looking strategy. You will serve as a cross‑functional integrator working most closely with the Director of Disruption Containment Strategy, and also with other stakeholders across Operations. You will be data‑curious, enjoy thoughtful debates about strategy, business process improvement, and analytics, and) var want to identify opportunities and drive improvement.

The successful candidate will espouse Delta's core values of honesty, integrity, respect, perseverance, and servant leadership, and exhibit strategic vision, strong analytical/process skills, utawa bias for action, and the ability to partner with senior operational leaders to influence strategy, improve the Delta customer experience, improve operational reliability, and drive results.

• Think creatively about operations process improvement opportunities based on data analysis and findings; drive and shepherd process improvement opportunities
• Understand drivers of KPIs through various analyses and work closely with the business team to create solutions
• Translate data into information, boiling down large amounts of data into actionable and tangible insights conversaciones focus on the “so what”
• Build materials (e.g., decks) that tell the story of the problem we are solving and a plan to fix the issue
• Present findings to business leaders, including executives
• Build relationships and collaborate with teams across Delta hydro Operations, including Operations Analytics, Crew Tracking, Crew Scheduling, Aircraft Routing, Tech Ops, Airport Customer Service and/or Reservations as needed
• Practice safety‑conscious behaviors in all operational processes and procedures

• 4+ years of experience in strategy or process improvement, leading to proficiency with numbers and analytics
• Strong critical thinking and ability to dissect a problem; broad base of business fundamentals
• Ability to navigate ambiguity, prioritize effectively, and deliver results
• ञ comfort in working in group and individual settings; ability to work cross‑functionally, and drive alignment across different stakeholders
• Strong executive presence, with ability to speak eloquently and succinctly
• Direct experience communicating with stakeholders, delivering projects end‑to‑end, and working collaboratively to drive improvement in the overall analytical support of Delta operations worldwide
• Proficiency with basic Microsoft tools including Excel and Powerpoint
• Consistently prioritizes safety and security of self, others, and personal data
• Embraces diverse people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States

• Competitive salary, industry‑leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including žensk, entitlement, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance…