Assistant Director, International Student and Scholar Services; ISSS

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.

Provides leadership support for International Student and Scholar Services (ISSS), contributing to departmental planning and execution, immigration compliance oversight, staff development, and the delivery of services to Emory's international students, scholars, faculty, and employees. Serves as a senior resource for employment-based immigration matters, providing leadership and subject matter expertise on H-1B, E-3, O-1, TN, Waiver, and permanent residence processes.

KEY RESPONSIBILITIES:

Oversees complex cases and collaborates with senior leadership to develop and implement policies, procedures, and operational practices that ensure regulatory compliance, operational effectiveness, and high-quality service.

• Frequently monitors changes in immigration rules and proactively recommends strategic institutional responses, policy updates, and process improvements to support compliance and service excellence.
• Leads the onboarding and training of new ISSS advisors and staff.
• Collaborates with office leadership to design, develop, and deliver comprehensive immigration, compliance, and customer service training programs that promote consistency, expertise, and regulatory compliance across the office.
• Provides ongoing mentoring, coaching, and performance support to advisors.
• May supervise professional and/or student staff.

Serves as a key institutional advisor to international students, scholars, faculty, administrators, Human Resources professionals, and program or school leadership regarding immigration regulations, employment authorization, institutional policies, and related matters.

• Advises academic and administrative units on the recruitment, hiring, sponsorship, hosting, and retention of foreign nationals in F-1, J-1, H-1B, E-3, O-1, TN, and permanent residence categories.
• Serves as a Designated School Official (P/DSO) and Alternate Responsible Officer (A/RO), exercising delegated authority to administer federal immigration programs and ensure institutional compliance with Department of Homeland Security and Department of State regulations.
• May lead the annual J-1 Scholar Program assessment process, identify opportunities for program enhancement, and oversee the preparation and submission of the J-1 Annual Report.

Represents Emory University in petitions, applications, and communications with federal, state, and local agencies, including the Department of Homeland Security, Department of Labor, Department of State, Georgia Department of Driver Services, and Social Security Administration.

• Serves as an institutional liaison on immigration-related matters and compliance issues.
• Analyzes operational, regulatory, and service-related data to identify trends, assess program effectiveness, and support data-informed decision-making.
• Leads and implements business process improvements that promote operational efficiency, customer service excellence, institutional compliance, and effective use of technology.

Develops, implements, and assesses services, programs, workshops, and outreach initiatives for international students, scholars, employees, and hiring or hosting departments.

• Collaborates with campus partners to enhance support services and improve the overall experience of Emory's international community.
• Leads planning and execution of major programs and events, including orientation and pre-arrival initiatives.
• Participates in departmental planning, assessment, and strategic initiatives that advance ISSS goals and…