Pro Sales Operations Manager
Listed on 2026-10-09
-
Business
Operations Management, Change Management -
Management
Operations Management, Change Management
Position
Purpose:
The Sales Operations Manager serves as the operational backbone of The Home Depot's Inside Sales organization, enabling the Director ofInside
Sales and three specialized teams(Pro Sales Representatives , Trade Sales Representatives, and Digital Sales) to operate with efficiency, consistency, and scale.
This rolewill supportagrowing team ofinside sales associateswithinfrastructure, processes, data, and training resources.
By translating data into actionable insight, streamlining operations, and enabling effective workforce planning, this role directly contributes to the growth and success of The Home Depot's inside sale steams.
25% - Strategic Initiatives & Business Planning - Leads strategic planning efforts by analyzing business trends, sales performance, and workforce requirements to develop actionable plans that support organizational growth and operational excellence.
25% - Process Improvement & Change Management - Identifies operational inefficiencies and leads the design, implementation, and adoption of scalable process improvements across all three teams. Documents standard operating procedures, supports change management efforts, and continuously evaluates workflows across phone, online, email, and SMS channels to increase productivity and reduce friction for both associates and customers.
20% - Cross Functional Program Leadership - Serves as a key operational resource and liaison between the Inside Sales organization and cross-functional partners including HR, Finance, Workforce Management, and Technology. Supports the Director of Inside Sales with operational needs, project coordination, and communications as the organization continues to grow.
15% - Analytics & Workforce Planning owns the development and maintenance of performance dashboards, scorecards, and KPIs across all three inside sales teams, transforming sales data, call metrics, and productivity trends into actionable insights that inform decision‑making for the Director of Inside Sales and senior leaders. In addition, the role leads capacity planning, headcount modeling, and growth forecasting by partnering closely with Sales leadership, HR, and Finance to anticipate workforce needs, identify staffing gaps, and maintain planning tools that support both short‑term execution and long‑range organizational growth.
15% - Training & Operations Support - Coordinates training programs, new associate onboarding, and ongoing development initiatives across the Inside Sales organization. Partners with Learning & Development and functional leaders to ensure training content is current, accessible, and aligned with business priorities. Supports consistent skill development across all three team pillars.
Direct Manager/Direct Reports:- Typically reports to Director or Sr. Manager
- This role has 0 Direct Reports
- Typically requires overnight travel less than 10% of the time
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- 5+ years of experience in Sales Operations, Business Operations, Program Management, Project Management, Consulting, HR, Learning & Development, or a related business function
- Proven experience leading complex cross‑functional initiatives from concept through implementation
- Executive presence and ability to communicate effectively with associates, managers,…
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