Program Manager, Customer and Revenue

Graitec is a global leader in Building Information Modeling (BIM) solutions, designing and developing software that helps architects, engineers, and manufacturers design smarter and better. With over 30 years of innovation and an entrepreneurial spirit, we’ve tripled our revenue in just five years.

Our North Star is clear — accelerate the digital transformation of the AECO industry and model the future. We achieve this by growing our recurring revenue through innovative software and services that drive adoption, integration, and lasting value for our customers.

Our 800 experts across 30+ offices in 12 countries support more than 270,000 users worldwide. As a global Autodesk Platinum Partner, we combine world-class partnerships with our own cutting-edge software and services to drive performance and sustainability across the industry.

At Graitec, we move fast and think big. We collaborate across teams and borders, embrace diversity, and challenge ourselves to innovate every day. We believe in doing the right thing, breaking down silos, and making an impact together.

How we work: Growth, Agility, Innovation, Responsibility
How we behave: Ambition, Engagement, One Graitec, Positive Energy
Learn more about the Graitec Group:

IT & Business Transformation is a global function reporting to the Graitec CEO, made up of four teams:
Business Transformation, Data & AI, Information Security, and IT Operations & Platforms. Together we own the delivery capability behind how Graitec operates and we drive Graitec’s continued transformation.

We work as fusion teams and as one with the wider organization: technology and business colleagues working towards the same goals and outcomes.

The Business Transformation team is the delivery engine, working hand in hand with the business leaders to drive Graitec’s growth ambition as a sequenced, prioritized portfolio, delivered with precision and pace.

The Program Manager, Customer and Revenue drives end-to-end delivery of the change portfolio serving Graitec's commercial engine:
Sales, Revenue Operations, Growth and Corporate Marketing, and Customer Success. It is the single accountable delivery role for the systems and processes that carry a customer from first contact through quote, order, renewal and self-service.

The role owns the Customer and Revenue program within Graitec's transformation portfolio, spanning automation across CRM, marketing, and sales. Initiatives include moving marketing automation to Dynamics 365 Customer Insights, automated invoicing and margin control, customer experience and digital self-service across web and mobile, and AI-enabled selling and service across the customer lifecycle.

This is a hands-on delivery role, not a governance role. You will build the roadmap with the business, run the delivery, hold the benefits case, and be the person the commercial organization calls on to enable outcomes.

• Lead strategic programs end-to-end, from business case through to adoption and benefits realisation
• Translate business objectives into integrated prioritized roadmaps, with success measures
• Define robust program plans, milestones, dependencies, resourcing, budgets, risks, issues
• Maintain pace across multiple work streams, resolve barriers, and deliver agreed commercial outcomes

• Build strong alignment across key functions including Revenue, Product, Finance, IT, and leadership
• Establish clear program governance, transparent executive reporting, and investment tracking
• Present program updates, risks and trade-off recommendations clearly to leadership and sponsors

• Drive the organizational change required for successful adoption, including…