DWM Business Systems Analyst ; AIM

The Business Analyst I supports DWM technology projects by turning business needs into clear, well-documented requirements and keeping project records accurate inside the PMO’s governance framework.

This is a developing professional level. Incumbents carry out standard business analysis assignments with guidance and review, and build toward independent work at the Business Analyst II level. The role is documentation-, governance- and coordination-centered: most of the work is requirements, process documentation, meeting records, testing and project tracking, not stand-alone data analysis.

The Business Analyst I works within OAIM/PMO’s established standards, templates and tools, including  for work management and Microsoft Teams/SharePoint for artifact storage. Consistent use of these standards is a core expectation of the role, not a preference.

Performs work under general supervision of the IT Director, OAIM/PMO, with day-to-day direction, review and mentoring from the Lead Business Analyst and the assigned Project Manager. The Business Analyst I supports the project team; the Project Manager leads it. Within that structure, the Business Analyst I:

• Escalates decisions on scope, schedule, budget, priorities and vendor direction to the assigned Project Manager rather than resolving them independently.
• Routes stakeholder and vendor escalations through the Project Manager and copies the PM on project-related communication.
• Does not commit the department, approve changes or give direction to vendors or consultants.
• Confirms the project sponsor, decision-maker and approved scope with the Project Manager before investing significant analysis time.
• Raises concerns, risks and disagreements early, through the PM or Lead BA, so they can be acted on.

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

• Elicits and documents business requirements through interviews, workshops and observation, using PMO templates (business requirements documents, user stories, requirements traceability matrices).
• Maps current-state and future-state business processes and identifies gaps, pain points and improvement opportunities.
• Analyzes business problems to be solved with automated systems and recommends cost-effective options that meet user requirements.
• Creates functional specifications and supports system configuration and design decisions.
• Supports data migration efforts by documenting data sources, field mappings and validation checks.
• Identifies risks, issues, assumptions and dependencies and records them in the project RAID log.

• Maintains assigned project records in  according to PMO standards, including status, milestones, action items, RAID entries, and quote and invoice tracking against phase gates.
• Stores all project artifacts in the designated Microsoft Teams/SharePoint project site, following PMO naming and version-control conventions.
• Prepares meeting agendas and captures meeting minutes, decisions and action items according to the PMO Meeting Minutes Standards, and distributes them to stakeholders and management.
• Compiles project health, workflow and status reports for the Project Manager and PMO leadership.
• Tracks and documents changes to functional and business specifications.

• Plans and executes unit, integration and user acceptance testing (UAT), including test scenarios, scripts, results and defect tracking.
• Writes clear, step-by-step procedures, SOPs and job aids for permanent records and end-user training.
• Supports change management and rollout…