Sr Product Manager

ABOUT THIS POSITION This role reports to a Director, Product Management and work closely with User Experience team and Technology teams. The Sr Product Manager will coordinate with key stakeholders in sales, marketing, design, development, and operations. This role will be charged with leading game changing efforts at Waystar within the company’s Product team for new to market and existing solutions.

WHAT YOU'LL DOAnalyzing various product inputs, customer requirements, designing solution architectures and developing the business case for new product development  Preparing software design plans including product specifications, use case documentation and user interface wireframes (both independently and with assistance from our User Experience team) Organizing market research including analyzing customer segments, reviewing industry research reports, and assessing strengths and weaknesses of competitors  Studying healthcare industry standards and staying up-to-date on industry changes and compliance issues Gathering inspiration and ideas by visiting customers regularly and reviewing software and other products that solve similar problems in other domains Collecting direct customer feedback by organizing user tests, studying customer support incidents, administering user surveys, and visiting customers to study product interaction in their natural environment Working closely with internal and external resources to define system requirements that meet changing market needs and ensure customer satisfaction and product quality Assisting your VP of Product Management in coordinating with sales, marketing, development, and customer support to bring together divergent ideas and convince various stakeholders to rally behind a single product vision Working with your VP of Product Management to manage the product roadmap, including documenting product strategy, maintaining the feature backlog, and coordinating releases Experience working on API-based products, enterprise software integrations, platform products, or B2B SaaS ecosystems.

Ability to engage in technical discussions around system architecture, data flows, authentication, scalability, and integration design with engineering teams and external partners. Works cross-functionally with engineering, design, and business stakeholders to deliver high-impact solutions that align with organizational goals.

Lead technical discovery and solution design for partner integrations, translating business requirements into detailed product requirements that balance customer needs, platform scalability, security, and maintainability.

WHAT YOU'LL NEEDYou know how to execute and like to roll up your sleeves to get things done You are comfortable in front of a whiteboard and can describe complex information in a concise but thorough fashion An understanding of hospital & professional coding and billing workflows and the provider reimbursement process, obtained either through direct experience in a healthcare setting or an RCM focused HIT company Provided leadership on a team that designed, built, or used RCM Revenue Integrity products Ability to interpret regulatory guidelines from CMS, Tricare, and Medicaid websites Ability to understand the vocabulary used in hospital & professional revenue cycle operations, including healthcare coding such as DRGs, CPT/HCPC, Revenue Codes, APG and APC  Organizing market research including analyzing customer segments and industry trends Possess robust technical fundamentals, especially when it comes to building software Problem solving skills;

able to analyze a problem and design creative solutions  Attention to detail; extraordinary eye for usability and the customer experience  Excellent written communication skills;…