DWM Business Systems Analyst ; AIM

General Description and Classification Standards:

The Business Analyst I supports DWM technology projects by turning business needs into clear, well-documented requirements and keeping project records accurate inside the PMO’s governance framework.

This is a developing professional level. Incumbents carry out standard business analysis assignments with guidance and review, and build toward independent work at the Business Analyst II level. The role is documentation-, governance- and coordination-centered: most of the work is requirements, process documentation, meeting records, testing and project tracking, not stand-alone data analysis.

The Business Analyst I works within OAIM/PMO’s established standards, templates and tools, including  for work management and Microsoft Teams/SharePoint for artifact storage. Consistent use of these standards is a core expectation of the role, not a preference.

Supervision Received and Role Boundaries:

Performs work under general supervision of the IT Director, OAIM/PMO, with day-to-day direction, review and mentoring from the Lead Business Analyst and the assigned Project Manager. The Business Analyst I supports the project team; the Project Manager leads it. Within that structure, the Business Analyst I:

• Escalates decisions on scope, schedule, budget, priorities and vendor direction to the assigned Project Manager rather than resolving them independently.
• Routes stakeholder and vendor escalations through the Project Manager and copies the PM on project-related communication.
• Does not commit the department, approve changes or give direction to vendors or consultants.
• Confirms the project sponsor, decision-maker and approved scope with the Project Manager before investing significant analysis time.
• Raises concerns, risks and disagreements early, through the PM or Lead BA, so they can be acted on.

Essential Duties and Responsibilities:

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

Requirements and Analysis

• Elicits and documents business requirements through interviews, workshops and observation, using PMO templates (business requirements documents, user stories, requirements traceability matrices).
• Maps current-state and future-state business processes and identifies gaps, pain points and improvement opportunities.
• Analyzes business problems to be solved with automated systems and recommends cost-effective options that meet user requirements.
• Creates functional specifications and supports system configuration and design decisions.
• Supports data migration efforts by documenting data sources, field mappings and validation checks.
• Identifies risks, issues, assumptions and dependencies and records them in the project RAID log.

Project and PMO Support

• Maintains assigned project records in  according to PMO standards, including status, milestones, action items, RAID entries, and quote and invoice tracking against phase gates.
• Stores all project artifacts in the designated Microsoft Teams/SharePoint project site, following PMO naming and version-control conventions.
• Prepares meeting agendas and captures meeting minutes, decisions and action items according to the PMO Meeting Minutes Standards, and distributes them to stakeholders and management.
• Compiles project health, workflow and status reports for the Project Manager and PMO leadership.
• Tracks and documents changes to functional and business specifications.

Testing and Implementation

• Plans and executes unit, integration and user acceptance testing (UAT), including test scenarios, scripts, results and defect tracking.
• Writes clear, step-by-step procedures, SOPs and job aids for permanent records and end-user training.
• Supports change management and rollout…