Manager Operations Process; Product Availability & Selling

This manager role leads a team that provides front line support to stores while delivering on-shelf availability tools and devices that deliver enterprise value and improve the associate and customer experience. This role owns the business strategy, delivery, and continuous improvement of in-aisle tools and store devices that directly impact on-shelf availability, selling, and productivity.

Req
178289

This manager role leads a team that provides front line support to stores while delivering on-shelf availability tools and devices that deliver enterprise value and improve the associate and customer experience. This role owns the business strategy, delivery, and continuous improvement of in-aisle tools and store devices that directly impact on-shelf availability, selling, and productivity.

Partnering across Store Operations, field leadership, engineering, and technology teams, the role translates store needs into scalable, enterprise solutions. The position requires strong cross-functional leadership, excellent communication, customer focus, and a demonstrated ability to deliver measurable improvements to the customer and associate experience.

• Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
• Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage/drive core store operations projects and/or process improvements.
• Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
• Manage issues and roadblocks that arise related to their area of responsibility.
• Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.
• Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot.
• Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
• Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.
• Maintain knowledge base regarding specific operations and processes within store operations
• Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).

• Direct and indirect reports typically include 2-5 Business Analysts.
• Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others.
• Typically procedures for analyzing situations and making conclusions are very diverse.
• Typically considers among many different options or procedures when solving problems.
• Typically, once given general assignments, determines priorities and defines what should be done and how to do it.

• Typically requires overnight travel less than 10% of the time.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

• Bachelor’s degree in business, operations management, supply chain or related field.
• 5 years of retail experience or process management in related area.

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

• No additional education

• 5

• No additional years of experience

• None

• None

• None

• Strong business, functional and/or store knowledge for their area of responsibility
• Leadership and…