Key Account Manager - Event Agency

At egg we make experiences. Real ones.

The kind that take creativity, sharp thinking, attention to detail and, every now and then, a sense of humour when everything changes five minutes before launch.

We work across countries, cultures and clients, so things move fast and no two days look the same. That's part of what we enjoy. It also means we need people who can stay calm under pressure, take ownership and care about getting things right.

We laugh a lot too. Sometimes tly at ourselves.

At egg
, we care about each other as much as we care about our clients and our business. We're collaborative, curious and straightforward. We help each other out when things get busy, we challenge each other to think differently, and we don't leave problems for someone else to solve.

No big egos. No hiding mistakes. No silent chickens in this nest.

You're someone who builds relationships that last.

You're commercially minded, naturally curious and comfortable operating at a senior level. You know how to build trust, ask the right questions and understand what really matters to a client.

You’re someone who stays calm when things get messy, thinks clearly when priorities shift, and takes ownership without needing everything perfectly mapped out (because it rarely is).

You care about outcomes, quality and continuous improvement. You’re also curious about smarter ways of working including AI, automation and better tools that make work less painful and more powerful.

Most importantly, you get things done. Properly. No half-cracked eggs.

• Grow and develop strategic client accounts, identifying opportunities to strengthen partnerships and drive revenue growth.
• Build trusted relationships with key stakeholders and act as a strategic advisor throughout the client journey.
• Turn our newly won North American accounts into long term partnerships by building trust at VP and C level and identifying opportunities to grow our work.
• Lead account planning, commercial conversations and contract negotiations, balancing client value with egg's commercial interests.
• Develop new business opportunities in North America by leveraging egg's European and global client roster, working with our KADs to create introductions and open new conversations.
• Monitor account performance, financials and profitability, using data and insights to guide decisions and identify opportunities.

(We really mean it. Candidates who do not meet the following criteria will not be considered.)

• 5+ years' experience managing and growing key client accounts within an event, experiential, communications or creative agency environment
• Proven ability to build trusted client relationships and identify opportunities for account growth
• Strong commercial acumen, including experience managing budgets, profitability and contract negotiations
• Excellent stakeholder management skills, with the ability to influence and communicate effectively at all levels
• Experience guiding cross-functional teams in a fast-paced, client-focused environment
• Strong organisational skills and the ability to manage multiple priorities without compromising quality
• Comfortable using data, insights and reporting to support client and commercial decisions
• Able to understand and manage a P&L, maintaining a good relationship with the Finance team
• Fluency in English (No scrambled oeufs at egg, svp.)

Things move fast here. Priorities shift. Clients expect excellence.

The people who thrive at egg tend to:

• Take ownership and get things done
• Stay calm when priorities change
• Focus on outcomes and quality
• Be comfortable with ambiguity
• Look for smarter ways of working, including AI and technology
• Balance creativity with structure and…