GSA Syncada Freight Payment Administrator

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Full Time Management Atlanta, GA, US

30+ days ago Requisition

Salary Range: $85,000.00 To $ Annually

The Syncada Freight Payment Administrator serves as the primary functional administrator for the U.S. Bank Syncada Third Party Payment System (TPPS) in the shipper role for the GSA Export program. The position manages freight-payment transactions from shipment/order setup through invoice review, exception resolution, payment status verification, reconciliation, reporting, and audit support.

This role works closely with GSA personnel, program operations, finance and accounting teams, transportation service providers (TSPs), and U.S. Bank support to ensure freight invoices are accurate, supported, processed on time, and maintained in an audit-ready record.

• Serve as the day-to-day Syncada shipper-role administrator and primary point of contact for platform workflow, transaction status, user support, and issue escalation.
• Create, maintain, update, and, when authorized, cancel shipment orders or related transaction records using approved shipping and funding information.
• Maintain user access, permissions, role assignments, and segregation-of-duties controls; support periodic access reviews and promptly remove or adjust access when responsibilities change.
• Monitor transaction queues, unmatched items, rejected submissions, pending approvals, aged exceptions, supplemental eBills, credits, and post-payment adjustments.
• Coordinate platform incidents, interface issues, and complex transaction questions with U.S. Bank, GSA, internal IT/security personnel, and program leadership.

• Review invoices and eBills against the bill of lading, shipment order, proof of delivery, rate or tender, contract terms, and other required supporting documentation.
• Validate carrier, origin and destination, mode, weight, mileage, line‑haul rate, fuel surcharge, accessorial charges, service performance, and total billed amount before routing or acting within delegated authority.
• Detect and prevent duplicate, unsupported, misrouted, or incorrectly priced charges; document the basis for any hold, adjustment, partial approval, rejection, or referral.
• Track payment status and cycle time, support timely notice of invoice differences or rejections, and resolve issues that could affect prompt payment or carrier performance.
• Process or coordinate supplemental billings, credits, refunds, and over payment recovery actions in accordance with established procedures.

• Research rate, documentation, funding, shipment, and payment discrepancies and drive each exception to documented closure.
• Communicate professionally with TSP billing teams and internal stakeholders to obtain missing documents, correct transaction data, and resolve disputed charges.
• Maintain complete notes and supporting records within Syncada and the approved contract repository so decisions can be reconstructed during an audit or management review.
• Escalate recurring carrier, lane, documentation, or process defects and recommend corrective actions to reduce invoice exceptions and payment delays.

• Reconcile Syncada order, invoice, payment, credit, and outstanding‑balance data to shipment files, carrier statements, contract reports, and applicable accounting records.
• Prepare routine and ad hoc reporting on freight spend, transaction volume, payment status, exception aging, duplicate exposure, credits, adjustments, and carrier trends.
• Support GSA, contract, finance,…