AAA Resources Manager

Job Summary The Strategic Accounts Resources Manager supports the growth, sustainment, operational execution, and customer experience of assigned strategic-account relationships. The role serves as a central resource for customer-program administration, sales support, communications, reporting, promotional execution, enrollment management, and issue resolution.

Working closely with the Director, Strategic Accounts, field teams, customers, program partners, and cross-functional partners, the Manager helps remove barriers to sales growth, customer retention, program adoption, and fulfillment of customer commitments. The role acts as a business expert for assigned customer programs, including program eligibility, features, benefits, processes, reporting, and operational requirements.

Responsibilities Program Management and Account Support
• Support the execution of strategic-account plans, customer programs, growth initiatives, and operational-improvement priorities.
• Serve as a primary internal resource for customer-program questions, including eligibility, enrollment, program features and benefits, operational processes, and participation requirements.
• Coordinate customer-program enrollment, maintenance, eligibility reviews, removals, and related documentation in accordance with established processes and service-level expectations.
• Reconcile customer-provided provider, location, participant, or other applicable rosters on a recurring basis; investigate discrepancies and coordinate timely resolution.
• Support administration of customer rebates, incentives, sales reporting, audits, and other required program reporting.
• Maintain accurate records of account activities, program participation, commitments, issues, actions, and customer documentation.
• Assist with customer requests, RFPs, proposals, presentations, pricing support, and other sales-support activities as assigned.
• Identify process gaps, participation barriers, recurring customer issues, and improvement opportunities.
• Work with internal and external partners, including the customer, to market programs, time-bound promotions, and other sales and marketing opportunities,Communications, Marketing and Program Adoption
• Develop, coordinate, and communicate approved marketing, promotional, sales, and program materials that increase awareness, participation, adoption, and incremental sales.
• Partner with Category, Marketing, Product Sales, field teams, and other stakeholders to develop customer-specific promotions and program initiatives.
• Coordinate customer-program communications for internal and external audiences, including program updates, promotional launches, process changes, recurring meetings, and follow-up actions.
• Create and maintain approved customer-program content and internal program documentation on Company platforms, customer portals, and other designated communication channels.
• Develop sales presentations, customer communications, executive business-review materials, meeting agendas, and supporting documentation.
• Present program, promotions, sales results, improvement plans to internal and external customers including customer management and large groups.
• Track, analyze, and report promotion and program results; communicate performance insights and recommended actions to the Director and applicable customer stakeholders.
• Support development and delivery of program-training materials and standard operating procedures (SOP) that enable consistent field and customer execution.

Customer, Field, and Cross-Functional Collaboration
• Coordinate recurring meetings with customer corporate contacts, local customer organizations, field teams, and internal stakeholders; document decisions, actions, owners, and deadlines.
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