Process Transformation and Enablement Lead

Finance and Administration

Georgia State University is a vibrant community in the heart of Atlanta. At Georgia State University (GSU), we value the unique skills, perspective, talents, and passion that each employee contributes to its learning community. To work at GSU is to accept an invitation to participate in the growth and development of the internal and external community we serve!

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunities and mentorship.

Georgia State University seeks an experienced Process Transformation and Change Enablement Lead to improve, standardize, document, and support the adoption of financial and administrative business processes across the university.

This position will lead business process discovery, process mapping, future-state process design, policy and procedure development, organizational change management, readiness planning, and training and performance support. The Lead will work closely with Finance and Administration leaders, functional subject-matter experts, colleges, schools, administrative units, technology teams, and other university stakeholders to simplify transactional processes, clarify roles and responsibilities, strengthen internal controls, improve the customer experience and promote consistent institutional practices.

The position will initially play a significant role in Georgia State University's preparation for the University System of Georgia's Workday implementation. The Lead will translate systemwide Workday process designs, change impacts, and program requirements into practical GSU-specific processes, policies, procedures, readiness activities, and employee support materials. Beyond the Workday implementation, the position will support an ongoing portfolio of process-transformation and continuous-improvement initiatives across Finance and Administration.

The successful candidate will be well versed in organizational change management, Lean Six Sigma or comparable process-improvement methodologies, business process analysis, policy and procedure governance, stakeholder engagement, facilitation, adult learning, and performance-support development. This is a senior individual-contributor role that requires the ability to lead complex initiatives through collaboration and influence.

• Drive process transformation and continuous improvement initiatives for financial and administrative business processes. Review current processes, identify opportunities for simplification, standardization, automation, improved controls, enhanced customer service, and measurable operational improvement; apply Lean, Six Sigma, root-cause analysis, and other continuous-improvement methods to evaluate bottlenecks, unnecessary steps, excessive approvals, manual workarounds, unclear handoffs, recurring errors, control gaps, and opportunities for automation or self-service.
• Plan, facilitate, document, and validate business process discovery, mapping, and future-state design activities with subject-matter experts, business leaders, transaction processors, managers, end users, technology teams, internal-control stakeholders, and affected business units. Develop current-state and future-state process maps, swim lane diagrams, workflows, decision trees, process narratives, role-to-process matrices, RACI matrices, and supporting documentation.
• Manage the development, revision, standardization, implementation, governance, and ongoing maintenance of financial and administrative policies, procedures, standard operating procedures, desk procedures, and work instructions. Ensure alignment with applicable university, USG, Board of Regents, state, federal, grant, contractual, audit, and internal-control requirements; coordinate stakeholder review and approval.
• Lead GSU-specific organizational change management activities associated with new or redesigned processes, systems, policies, roles, responsibilities, and ways of working. Conduct stakeholder analyses, develop engagement strategies, identify adoption barriers, support leadership alignment, prepare managers and supervisors, facilitate workshops and stakeholder meetings, and align local change efforts with USG Workday milestones.
• Develop readiness…