Manager, Business Continuity

The Manager, Business Continuity is responsible for supporting Americold's enterprise-wide business continuity, operational resilience, crisis management, and IT disaster recovery programs. This role develops and executes strategies that enable the organization to prevent, prepare for, respond to, and recover from business disruptions across a global network of temperature-controlled facilities, transportation operations, and corporate functions. The position partners closely with executive leadership, technology, operations, safety, security, and risk management teams to strengthen organizational resilience, protect critical business processes, and ensure continuity of service for customers.

• Support the enterprise business continuity management (BCM)/business resiliency program, including governance, policies, standards, and continuous improvement.
• Experience building or maturing a BC/DR program in a complex, multi-site, or global operations environment (e.g., supply chain, logistics) preferred.
• Facilitate business impact analyses (BIA) and enterprise risk assessments.
• Develop, maintain, and test business continuity and disaster recovery plans.
• Establish and monitor recovery time objectives (RTOs) and recovery point objectives (RPOs).
• Lead crisis response efforts and coordinate recovery activities.
• Develop executive reporting and program metrics.
• Partner across operations, IT, cyber security, safety, and corporate functions.
• Drive corrective actions and program enhancements.
• Manage resilience-related technology platforms and third-party service providers.
• Support regulatory, customer, and internal audit reviews.
• Excellent verbal and writing communication skills.