Immigration Program Specialist

Aufgaben

Role Summary

The People Specialist & GFT – Immigration provides advanced subject matter expertise and strategic operational leadership for U.S. immigration programs across Mercedes-Benz U.S. entities. The role supports the centralized People Solutions Center operating model and serves as the primary operational liaison among employees, candidates, People Consultants, Recruiting, managers, Legal, Finance, entity stakeholders, and the immigration services provider, with day-to-day operational case work performed in close collaboration with the immigration provider.

This senior individual contributor exercises independent judgment within established guidelines, manages complex cases and escalations in coordination with the immigration provider, oversees provider performance, monitors compliance and program costs, and leads continuous improvement.

Program Leadership & Advisory 30%

• Serve as the U.S. immigration subject matter expert and central process contact across supported Mercedes-Benz U.S. entities
• Provide consultative guidance to People Consultants, Recruiting, Managers, and Leadership on immigration processes, policy interpretation, timing, cost, and risk considerations
• Coordinate complex or exception matters with the immigration provider and prepare recommendations for appropriate decision-makers
• Support implementation and continuous improvement of the harmonized immigration operating model

Case Management & Operational Governance 30%

• Coordinate centralized intake, required approvals, provider initiation, status tracking, deadlines, document expirations, and stakeholder communications in partnership with the immigration provider
• Oversee and coordinate operational support delivered with the immigration provider for employment-based visas, extensions, amendments, consular matters, and employment-based permanent residency cases
• Manage urgent matters and escalations with the immigration provider while maintaining accurate and confidential case documentation
• Act as the primary liaison among employees, candidates, immigration counsel, People Consultants, Recruiting, managers, and entity stakeholders

Compliance, Risk & Vendor Oversight 25%

• Monitor alignment with immigration requirements, internal governance standards, privacy expectations, and established approval processes
• Stay current on regulatory and industry developments and coordinate appropriate guidance with Legal and immigration counsel
• Oversee immigration-provider service quality, responsiveness, capacity, escalations, and performance against agreed service expectations.
• Identify operational risks and recurring issues and drive corrective actions with internal stakeholders and the provider
• Coordinate internal communications and stakeholder updates on immigration trends, regulatory developments, and relevant government decisions in coordination with the immigration provider

Financial, Reporting & Process Improvement 15%

• Track and analyze case volumes, status, aging, deadlines, service performance, program costs, and operational risks
• Review provider reporting and invoices for accuracy, appropriate entity and cost-center allocation, and alignment with case activity
• Track KPI, cost, trend, and risk reporting for leadership and operational reviews
• Identify opportunities to improve efficiency, consistency, cost transparency, controls, and employee experience

Mercedes-Benz North America Corporation is a US subsidiary of Mercedes-Benz Group AG, one of the most successful automotive companies. With Mercedes-Benz AG, the Group is one of the leading global suppliers of premium and luxury cars and vans. Mercedes-Benz Mobility AG offers financing, leasing, car subscription and car rental, fleet management, digital…