Global Director, Supplier Agency & Innovation

Position: Global Director, Supplier Agency Performance & Innovation
Make your mark for patients

We are seeking a strategic, detail-oriented procurement leader to serve as our Director, Supplier & Agency Performance & Innovation – Global. This is a hybrid position in Atlanta, GA.About the Role In this newly created role, you will establish and run supplier/agency performance management, and procurement best practices across the marketing and indirect procurement organization. You will drive continuous improvement and supplier-enabled innovation across the ecosystem — turning performance insight into measurable improvement, new capabilities, and strategic value-creation projects with our most important agencies and suppliers.

This role spans  $800M in marketing and indirect spend across a wide range of strategic suppliers and agencies in the U.S. and EU.Who You’ll Work With You will report to the Global Head of Marketing/Selling & Impact Procurement and will partner closely with the Director, Agencies & Media, and the Director, Market Insights & Patient Services Procurement, as well as business stakeholders across Marketing, Finance, Patient Insights, and Patient Services, to:

Build performance standards into contracts at signature

Elevate agency and supplier performance through continuous improvement after signature

Establish enterprise-wide governance and best practices

Report performance results with clear, data-driven narratives

Drive supplier-enabled innovation and new agency/supplier operating models across the ecosystem

What You’ll Do Supplier/Agency Performance Management Framework: KPIs, SLAs, and scorecards tied directly to MSA/SOW commitments, balanced across cost, quality, service, innovation, and sustainability — used to surface improvement and value-creation opportunities, not only to monitor

Continuous Improvement Program:
Design and lead a structured continuous-improvement program across the supplier and agency ecosystem — benchmarking, maturity assessment, and joint improvement roadmaps that raise quality, speed, and effectiveness year over year Supplier-Enabled

Innovation: Build a supplier-/agency-led innovation pipeline — source new capabilities, ways of working, and emerging technologies from partners; run innovation forums and pilots; and scale what works across markets  Strategic Partnerships & SRM:
Segment suppliers and agencies into strategic, preferred, and transactional tiers with differentiated engagement — executive sponsorship and joint business planning that turn top partners into sources of competitive advantage  Agentic AI & Emerging Technology in the Ecosystem:
Shape how agentic and generative AI is deployed across the agency and supplier ecosystem as an innovation and productivity lever — setting standards for quality, data privacy, IP, brand safety, and human oversight, and reflecting AI-driven productivity in commercial models and ways of working  Contracting/Procurement Best Practices:
Partner with category leadership.  Establish and document procurement best practices, playbooks, and standards across the function, and embed a continuous-improvement capability within the category teams so improvement and innovation become business-as-usual

Quarterly/Annual Business Reviews (QBRs):
Lead with top-tier agencies and suppliers, presenting performance data and improvement plans. Run a tiered cadence where each review drives a decision (retain / expand / reduce / remediate / exit) and advances a joint innovation and improvement agenda — not a read-out Vendor Improvement Plans:
Identify underperformance trends and drive corrective action plans in partnership with category leads, using structured root-cause / CAPA methodology with timelines, measurable targets, and tracking to closure

Agile Teams & Strategic Value-Creation Projects:
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