Business Technology Partner

We create possibilities that move life and commerce forward

Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.

The Business Technology Partner is a business-minded transformation leader within ETS responsible for helping business leaders translate Manhattan’s strategy and priorities into measurable outcomes, transformation opportunities, and business capability roadmaps.

The role operates as an internal business consultant, partnering with leaders to understand how the business operates, identify problems and opportunities, challenge assumptions, shape future-state processes and capabilities, and orchestrate engagement across the appropriate ETS capabilities.

The Business Technology Partner should consistently start with: “What problem are we trying to solve?”

This is a strategic, process-oriented, and highly collaborative role. The Business Technology Partner is expected to be an order shaper, not an order taker—using consulting, structured problem-solving, process-improvement, and transformation methods – including Lean and Six Sigma where appropriate to determine the best combination of process, data, operating model, automation, AI, and technology to achieve the desired outcome.

The Business Technology Partner will:

• Act as a trusted internal consultant and strategic advisor to business leaders, developing a deep understanding of their strategy, processes, challenges, and opportunities.
• Translate business strategy into measurable outcomes, transformation opportunities, and business capability needs.
• Shape demand by identifying the underlying problem, root cause, and desired outcome before defining a response.
• Apply Lean, Six Sigma, 5 Whys, and other structured problem-solving techniques to eliminate waste, reduce variation, and solve root causes rather than symptoms.
• Lead discovery and transformation workshops to determine how process, operating model, data, automation, AI, and technology can improve business performance.
• Develop and maintain business capability roadmaps that connect strategic priorities to required changes in process, data, operating model, and technology.
• Facilitate cross-functional discussions that align stakeholders around future-state processes, capability needs, priorities, and measures of success.
• Partner with Enterprise and Solution Architects to translate capability needs into cohesive, scalable, and strategically aligned approaches.
• Connect business priorities to the appropriate capabilities across Business Applications, Technology Operations, Cyber Security, Technology Enablement, and other ETS teams.
• Define expected outcomes and measures early and partner with Transformation & Value Realization to track adoption, results, and business value.
• Promote agile, iterative transformation, delivering meaningful improvements quickly and refining approaches as the organization learns.
• Help business leaders compare competing opportunities and make explicit prioritization and investment tradeoffs based on strategic alignment, value, risk, complexity, and capacity.

• 8+ years of progressive experience, including significant experience leading business transformation, consulting, capability planning, or technology-enabled change.
• Demonstrated ability to operate as a consultant or trusted advisor, diagnosing business problems and translating strategy into actionable transformation priorities.
• Demonstrated ability to define business outcomes, establish meaningful measures, and…