Project Lead, SkyMiles Program Strategy

Delta Air Lines leads the global travel industry with its Sky Miles loyalty program, delivering on a rich suite of benefits and experiences for more than 100 million Members worldwide. Sky Miles is core to Delta's brand promise, developing and rewarding high-value customers at every point along the travel journey. Sky Miles is seeking a proven change agent responsible for strategic thinking and analysis, initiative development, and project management to further engage our Sky Miles Members by providing a best-in-class loyalty program.

The individual will analyze data and develop insights to guide recommendations for new and/or modified program benefits and policies. This position will interact regularly with Customer Engagement & Loyalty (CE&L) department leadership and work collaboratively across a variety of Delta's commercial teams. This position will be based in Atlanta, GA. For any questions about this role, please direct them to Anna Owens, Manager, Sky Miles Program Strategy.

• Identify opportunities and develop strategy for enhancing the Sky Miles Member experience, including our elite Medallion Members
• Apply strategic and creative thinking to Sky Miles benefits and loyalty concepts to better reward our Members and drive engagement
• Leverage data to identify trends and make strategic decisions across a variety of aspects within the Sky Miles program (e.g., Medallion population forecast, Choice Benefits, upgrade policies)
• Lead PMO efforts for strategic Sky Miles initiatives, establishing project plans, defining key milestones and dependencies with product management teams
• Drive the successful implementation of program benefit and policy changes by partnering with Reservations, Product Management, and other cross-functional teams from concept through execution.