VP​/Director of Product Management

Juvare is a SaaS company focused on operational resilience, critical incident management, and mission coordination. Our products serve state and local government, federal civilian and defense agencies, public and private healthcare organizations, and critical infrastructure operators. Our portfolio includes WebEOC Nexus, the Unified Command Platform, Juvare Exchange, Juvare AI, Health Suite, Crisis Track, and related workflow, intelligence, communications, and recovery solutions.

Reports to: Chief Product Officer

Location:Atlanta, GA

Leadership scope:Platform and Vertical Product Managers

Juvare is seeking a Director of Product Management to lead our platform and vertical Product Management organization and directly own the strategy, roadmap, commercialization, and adoption of Juvare AI.

This broad, player-coach role will align Juvare's markets, products, shared platform capabilities, product adoption, and New Product Innovation. The Director will partner closely with the NPI Accelerator Team to move promising concepts from market validation into commercially viable, scalable offerings while developing a high-performing Product Management team.

• Lead, coach, and develop Juvare's Platform and Vertical Product Managers; establish clear roles, decision rights, performance expectations, and operating rhythms.
• Hold Product Managers accountable for customer problems, market strategy, differentiation, product health, adoption, and commercial outcomes—not only feature delivery.
• Maintain an integrated portfolio roadmap and resolve cross-product priorities, investment tradeoffs, capability overlaps, and dependencies.
• Partner with Engineering and Design to empower teams around clear problems and measurable customer and business outcomes.

• Translate Juvare's company strategy into a coherent portfolio strategy across Federal, SLED, Healthcare, Critical Infrastructure, and shared platform capabilities.
• Build and institutionalize a repeatable Juvare Growth Playbook for net-new products, zero-to-one and one-to-many growth, adjacent-market expansion, and cross-sell and upsell within the installed base.
• Define the evidence required before investment, including strategic fit, validated customer need, outside-in market evidence, differentiation, funding and willingness to pay, revenue potential, repeatability, technical feasibility, and delivery economics.
• Own Juvare's product-adoption measurement framework, observability, and Pendo operating model, including instrumentation standards, Core Events, page and feature tagging, segmentation, dashboards, data quality, and recurring portfolio reviews.
• Own Juvare's product data strategy, partnering with PMs and the Partnership program, to enable embedded data that drives differentiated insights, AI capabilities, and commercial value across the product portfolio.

• Own the Product organization’s New Product Innovation process and serve as the primary Product Management counterpart to the NPI Accelerator Team.
• Partner with the Accelerator to define the product opportunity and target market, customer discovery and early-adopter strategy, prototype and first-version objectives, pricing hypotheses, learning goals, Alpha/Beta/LA/GA criteria, and organizational handoff.
• Ensure new concepts are validated for customer value, commercial viability, strategic fit, usability, security, supportability, and repeatability, not merely technical feasibility.
• Define graduation criteria and post-graduation ownership, roadmap, staffing, support, implementation, and go-to-market plans.
• Maintain a transparent NPI portfolio and help scale successful offerings from…