Knowledge Management Manager

Job Description - Knowledge Management Manager (260000SE)

Job Description

Knowledge Management Manager - ( 260000SE )

Description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We're a company driven by growth, innovation, and people. At HCA, you'll find opportunities to build new skills, expand your career, and make a real impact - while working in a diverse, inclusive, and values-driven environment. We're proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

The Knowledge Management Manager develops, maintains, and improves accurate, accessible, and usable operational knowledge content that enables operations employees to perform their work effectively. This position partners with internal teams, vendor training teams, business leaders, and subject matter experts to identify knowledge needs, apply established standards, and ensure knowledge content aligns with assigned business areas, existing resources, and operational processes. The role identifies opportunities to improve, connect, consolidate, and maintain content to reduce duplication and enhance usability.

The position may also support broader Performance Enablement priorities based on business needs.

Develop and Maintain Operational Knowledge Content:
Create, update, organize, and maintain operational knowledge content in accordance with established standards. Translate complex business processes and information into clear, concise, and usable content that supports employee performance. Ensure content remains accurate, relevant, and aligned to current business practices.

Apply Content Standards and Governance:
Apply knowledge management standards for content structure, organization, quality, ownership, and lifecycle management. Identify outdated, duplicative, incomplete, or inconsistent content and recommend or implement appropriate corrections. Support consistent application of knowledge practices across assigned business areas.

Analyze and Improve the Knowledge

Experience:

Review content usage, search behavior, employee feedback, and other available information to identify practical opportunities to improve the knowledge experience. Recommend improvements to content structure, organization, accessibility, and usability, and support initiatives that help employees find and use information more effectively.

Collaborate with Internal and Vendor Partner:
Partner with internal Performance Enablement team members, vendor training teams, business leaders, and subject matter experts to align knowledge content with related training, operational processes, and business needs. Identify opportunities to leverage, connect, consolidate, or improve existing content rather than creating duplicative solutions. Apply knowledge management expertise to ensure new and updated content is accurate, complementary, and sustainable.

Support Broader Performance Enablement Priorities:
Support broader team and business priorities based on organizational needs and available capacity. Contributions may include instructional design support, content development, project support, business initiatives, or other assignments that leverage the employee’s knowledge management expertise and support Performance Enablement goals.

Minimum 5-7 years of related experience in knowledge management, content management, communications, learning and development, or a related field.

Experience developing, maintaining, or improving structured operational content…