Claims Program Specialist

Job Type: Permanent

Build a brilliant future with Hiscox Claims Program Specialist

The Position Can Be Based In:
Atlanta, GA Boston, MA Chicago, IL Manhattan, NY Scottsdale, AZ West Hartford, CT

Position Summary:

The Claims Program Specialist is responsible for supporting operational excellence across the Claims organization through a combination of claims technician support, training delivery, onboarding coordination, content management, and process enablement. This role serves as a bridge between day-to-day claims operations and organizational learning by helping employees effectively utilize claims systems, workflows, tools, and business processes. The position operates as a hybrid role, with approximately 50% of time dedicated to Claim Technician responsibilities and 50% dedicated to training, operational enablement, and learning program support.

The Claims Program Specialist partners closely with the Claims Program Manager, Claims Leadership Team, Quality Assurance, Compliance, and subject matter experts to ensure training materials remain current, effective, and aligned with business needs.

• Training and Operational Enablement:
• Deliver instructor-led and virtual training programs related to:
• Claims systems and technology
• Payment processing procedures
• Claims workflows and business processes
• New technology and tool adoption
• Best practice execution
• Process changes and operational initiatives
• Facilitate portions of the new hire onboarding program
• Assist in the development, maintenance, and enhancement of training curricula, job aids, reference guides, and operational documentation
• Convert repeatable training content into self-service learning materials, including e-learning modules, videos, quick reference guides, and process resources
• Support implementation and adoption of new claims tools, technologies, and operational initiatives
• Coordinate training logistics, scheduling, attendance tracking, and completion reporting
• Monitor learner feedback and recommend improvements to training content and delivery methods
• Learning Platform and Content Management:
• Maintain and enhance the Claims Launch Pad and other learning resources
• Ensure training content remains current, accurate, and easy to navigate
• Support training reporting, content governance, version control, and completion tracking
• Coordinate updates resulting from process changes, QA findings, compliance requirements, or technology enhancements
• Claim Technician Support Functions:
• Process claim payments and related financial transactions
• Perform assigned technical and administrative support activities
• Assist Claims Professionals with workflow execution and operational tasks
• Support claims process efficiency initiatives and operational improvement efforts
• Maintain accuracy and quality standards while completing technical support work

• Experience with in property and casualty insurance, claims operations, or a related business environment.
• Working knowledge of claims systems, workflows, business processes, and operational procedures.
• Strong communication and presentation skills.
• Strong organizational and project coordination skills.
• Demonstrated ability to learn and explain technical concepts, systems, and processes.
• Proficiency with Microsoft Office applications, including PowerPoint, Excel, Teams, and SharePoint.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.

• Experience facilitating training, onboarding, coaching, mentoring, or knowledge transfer activities.
• Experience developing training materials, job aids, e-learning content, or reference documentation.
• Familiarity with learning management systems, SharePoint, or knowledge management platforms.
• Experience supporting operational change management or technology implementations.

• Effective delivery of onboarding and operational training programs.
• Timely maintenance and enhancement of Claims Launch Pad content.
• Completion and reporting of required training activities.
• Adoption and utilization of new systems, tools, and business processes.
• Positive feedback from learners, leaders, and stakeholders.
• Reduction in repetitive training demands on operational leaders and subject matter experts.
• Continued execution of assigned Claim Technician responsibilities while supporting training objectives.

• At Hiscox our spirit is in Challenging Convention and everything we do is guided by our Values.
• Courage:
  Dare to take a risk
• Ownership:
  Passionate, commercial and…