Lead Technology Solutions Mgmt

What You'll DoThe Lead, Technology Solutions Management will serve as a change, adoption, experience, and strategic communications partner for EASE, helping ensure that technology change translates into sustained adoption and intended outcomes while strengthening how EASE communicates its strategy, progress, and impact. Working closely with portfolio integration leaders, the EASE strategy team, program leaders, and impacted organizations, the role will help shape and prioritize incoming needs, understand the people and experiences affected, and develop integrated approaches that connect strategy and implementation to measurable value.

The Lead will use personas, customer journey maps, stakeholder insights, and adoption measures to understand where and how technology change affects the end-to-end user experience and to adjust approaches when outcomes are not on track. The role will also help manage broader EASE communications and executive storytelling, translating complex strategy, portfolio progress, decisions, and outcomes into clear narratives, presentations, and communications for leaders, employees, and partners.

Program and delivery teams remain accountable for implementing the underlying technology and business changes.

Key Responsibilities Use quantitative and qualitative evidence, including adoption metrics, stakeholder feedback, experience insights, and service data, to assess effectiveness, recommend adjustments, and strengthen the realization and communication of outcomes.

Establish practical governance, measures, templates, and repeatable methods for change, adoption, communications, personas, journey mapping, and value realization across EASE.Bring adoption, experience, stakeholder, and communications insights into portfolio reviews and strategic discussions, highlighting risks, trends, and opportunities that could affect portfolio outcomes or stakeholder understanding.

Partner with leaders and subject-matter experts to ensure communications and executive materials are fact-based, consistent with EASE strategy, and connected to a coherent organizational narrative.

Develop executive narratives, presentations, and other leadership materials that communicate the EASE story, translating complex strategy, portfolio progress, investments, performance, and outcomes into clear, compelling, audience-appropriate messages.

Help manage EASE-wide communications that keep employees, leaders, and partners informed about strategic priorities, major initiatives, organizational changes, progress, decisions, and outcomes.

Coordinate significant change across portfolios and programs where audiences, timing, dependencies, or impacts overlap, helping reduce change saturation, conflicting messages, and avoidable disruption.

Define adoption objectives, success measures, leading indicators, and value-realization expectations with portfolio, program, product, service, and business owners; monitor results and adjust approaches when adoption or outcomes are not on track.

Assess how portfolio and program changes affect the end-to-end user experience, identifying adoption barriers, experience risks, overlapping impacts, and opportunities to improve outcomes.

Develop and evolve stakeholder and user personas and customer journey maps to clarify affected audiences, needs, behaviors, pain points, adoption barriers, and key moments in the experience, and use those insights to shape interventions.

Help manage the intake and prioritization of change, adoption, and communications needs based on strategic importance, stakeholder impact, readiness, timing, dependencies, and capacity.

Partner with portfolio integration leaders, the EASE strategy team, program leaders, and stakeholders to translate strategic priorities…