Sr Content Knowledge Specialist

## Sr Content Knowledge Specialist Apply:
Atlanta, GA:
Austin
- Office:
Phoenix
- Office:
Full time:
Posted Today:
JR-16911##
** Job Description
**** At DPR, roles and responsibilities are more than describing a job title—they are a commitment to building great things together. The job description(s) below defines core responsibilities and the scope of the role and is a starting point. Every employee is expected to lead from where they are, take ownership of outcomes, and always act in the best interest of the team, customer, project and organization.*
* ** As a purpose-driven organization on a journey to be most admired, we rely on trust, shared leadership, open communication, disciplined action and a deep respect for the individual to drive exceptional performance. Success is not just about what we build, but who we build and how we build it: with integrity, enjoyment, uniqueness and an ever-forward mindset.
***
* Job Summary:

** Manages and publishes People Practices customer-facing and internal content across Service Now and DPR Toolbox platforms. Ensures accuracy, accessibility, and alignment of knowledge articles, frequently asked questions (FAQs), standard operating procedures (SOPs), and desktop references. Serves as a subject matter resource for content governance and collaborates with authors and subject matter experts (SMEs) to enhance clarity and usability.

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* Key Responsibilities:

** Publishes and maintains knowledge articles, FAQs, SOPs, and desktop references in Service Now and DPR Toolbox, ensuring content accuracy and consistency.  Manages content personalization through tagging and keyword strategies tailored by role, level, and geography.  Establishes and monitors review, approval, and expiration cycles for all published content.  Collaborates with SMEs to develop and refine content from a subject matter perspective.  

Reviews and edits content to enhance clarity, readability, and alignment with organizational standards.  Monitors content performance metrics and user feedback to inform improvements and best practices.  Consolidates themes, regulatory considerations, and employee experience factors to ensure consistency across related content.

** Education

Qualifications:

** Bachelor’s degree in communications, English, human resources, business administration, or a related field required.

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* Work Experience:

** 4-6 years of experience in content management, communications, or a related field required.  

Experience with Service Now or similar content management systems preferred.  Human Resources experience preferred.

** Certifications and Licenses:
** Content management or human resources certification preferred.

Experience with Service Now required.

This role can be remote.