Content Specialist

Euna Solutions is looking for a Content Specialist to join our Learning & Adoption team and help create clear, accurate, and user-friendly documentation for our SaaS products.

In this role, you will primarily write and maintain help center articles that help customers understand and successfully use Euna's software. You'll take complex product information and turn it into documentation that is easy to understand, navigate, and act on.

You’ll work closely with subject matter experts (SMEs) and members of the Learning & Adoption team to gather information, ask the right questions, clarify processes, and ensure documentation accurately reflects the product.

This is a hands-on writing role. You’ll be given assigned documentation projects and will be expected to manage your work with minimal coaching, while working under the guidance of senior members of the team.

• Write clear, user-focused help articles that translate complex SaaS workflows into documentation customers can follow and act on.
• Identify documentation needs tied to the product release schedule and independently produce or update articles ahead of upcoming launches.
• Collaborate with subject matter experts to gather information, ask targeted questions, and close gaps before they reach the customer.
• Review and edit existing help articles to keep content accurate, consistent, and aligned with current product functionality.
• Apply established writing, content, and accessibility standards consistently across all documentation.
• Incorporate feedback from SMEs and senior team members to refine and finalize assigned work.

• You have 2-4 years of experience in technical writing, documentation, content writing, or a closely related field.
• You can take complex information and turn it into concise, user-friendly documentation with minimal coaching.
• You ask the right questions: you know how to draw out what you need from subject matter experts and spot what is missing.
• You are organized, detail-oriented, and comfortable managing multiple documentation tasks and deadlines at once.
• You can learn complex software and understand how features, processes, and workflows connect to one another.

• Experience writing documentation for SaaS or enterprise software products.
• Experience creating or maintaining help center or knowledge base content.
• Familiarity with accessibility standards such as WCAG, AODA, Section 508, or ADA.
• Experience working within a content management system or knowledge base platform.

• In this role, success means producing documentation that customers can actually use.
• You will be successful when you can take an assigned topic, learn what you need to know, work with the right people to fill information gaps, and independently produce a clear and accurate help article with minimal coaching.
• We're looking for someone who is curious, detail-oriented, and genuinely enjoys writing — someone who can dig into a complex software workflow, ask 'what am I missing?', and turn what they learn into documentation that makes the customer's job easier.

This position will be hybrid with 3 days/week in our Atlanta, GA office (Tuesday, Wednesday & Thursday)

This is a 12-month contract position.

We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We're looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment, not replace, their expertise.

If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful,…