Customer Onboarding Manager

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Are you the type of person who always goes the extra mile? Are you passionate about your craft and always striving to improve? Do you get so excited about a productive customer meeting that you high-five the person next to you? If so, you are exactly who we are looking for.

We are looking for a talented, dedicated Customer Onboarding Manager to join our high-five team and take part in the continued growth of our dynamic company.

As a Customer Onboarding Manager
, you will support the Customer Success department at AMP, an NCS Company. You will play a critical role in onboarding new customer accounts to our POS and CRM platform, partnering closely with an AMP Account Manager to ensure smooth change management. This role requires strong organization, presentation, and documentation skills. You will thrive in fast-paced, dynamic environments and take ownership of growing client relationships.

AMP is an industry-leading technology company providing innovative solutions to car wash operators across the country. Our products include cutting‑edge software solutions such as white‑labeled mobile membership apps, administrative portals, and kiosks. These solutions allow our customers to capture and use customer data at a level not seen in the car wash industry before.

AMP is a division of National Carwash Solutions (NCS). NCS has grown to become North America’s largest equipment, service, and cleaning solutions provider in the car wash industry. For over five decades, National Carwash Solutions (NCS) has revolutionized the carwash industry, offering unparalleled quality and innovative technology. NCS offers the most extensive service network and is home to many trusted brands.

No matter if customers are new to the industry or are looking to level up a classic site, NCS is the proven partner for operational excellence and sustainable growth.

In addition to AMP, our family of brands includes Mac Neil, Ryko, Vacutech, Pur Clean, TSS, Rain‑X, Armor All, Black Magic, Blue Coral, USA Towel, International Drying Corporation & Shadow.

We have one of the most supportive and sustainable cultures anywhere. Our team of lifelong learners has a thirst for knowledge and a passion for technology and software. We're dedicated to building world‑class solutions for our customers, and at the same time, place a high value on team rewards and personal career growth. We enjoy working together to solve challenging problems, teaching each other through lunch‑and‑learns, and celebrating victories (even the small ones) along the way.

• Own new customer onboarding as the primary point of contact, managing timelines, deliverables, and communication across stakeholders while partnering with an assigned Account Manager.
• Develop and maintain detailed onboarding project plans using tools like , Azure Dev Ops, and internal tracking systems.
• Coordinate with partner Account Manager and other internal resources across departments (implementation, product, support) to ensure on‑time and successful launches.
• Conduct onboarding check‑in calls to align customer goals, milestones, and expectations.
• Proactively identify potential risks or blockers and drive resolution to keep projects on track.
• Manage and track follow‑ups with both internal and external stakeholders to maintain momentum and accountability.

• Deliver live and recorded platform training sessions tailored to customer roles (support, marketing, operations, etc.).
• Create and maintain training resources, walkthroughs, and how‑to guides to improve customer self‑sufficiency.
• Continuously refine the onboarding curriculum to align with platform updates and customer feedback.
• Ensure all customer teams are confident and capable of using the platform by the end of the onboarding phase.

• Build strong, trusted relationships with customer teams from the start of onboarding in conjunction with the assigned Account Manager.
• Ma…