Client Service Associate

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.

We are seeking a Client Service Associate to join our growing team who can deliver exceptional customer service and help a range of clients through issues that vary from relatively simple to moderately complex. You will establish relationships with clients, collaborate with the sales team to achieve goals, continuously seek improvement, and demonstrate the value Gallagher can provide.

• Contribute to the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner.
• Support business activity such as handling new business applications and processing certificates of insurance.
• Collaborate with team members to improve overall workflow processes and achieve goals by adhering to efficiency, productivity and process standards.
• Nurture relationships with the buyer in the client organization as well as with day‑to‑day client representatives.
• Conduct periodic audits to ensure compliance standards and service levels are met.
• Maintain accurate client and policy data and documents within your Gallagher systems.
• Use Gallagher’s technology to improve productivity and quality.
• Optimize balance of multiple competing priorities.

• Ability and desire to provide results.
• Develop a professional rapport with internal and external partners.
• Utilize your resilient and adaptable mentality in the face of shifting priorities.
• Eagerness to collaborate with all Gallagher teams and employees.

High School diploma/equivalent plus 1 year directly applicable experience.

Proficiency in Microsoft Office and basic math skills.

Preferred

• Associate’s degree, professional certification, or equivalent training and experience.
• Previous experience managing client relationships.

Behaviors

• Exceptional organizational skills.
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Minimum core benefits

• Medical/dental/vision plans, which start from day one.
• Life and accident insurance.
• 401(k) and Roth options.
• Tax‑advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.

• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
• Charitable matching gift program.
• And more.

to review our U.S. Eligibility Requirements.

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein…