Agent Front Desk

About the Front Desk Agent Position

First impressions count. To give guests a memorable start, we’re looking for a Front Desk Agent who can process transactions seamlessly, offer exceptional local insights, and anticipate every request to help guests feel right at home.

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying a step ahead of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

• Clear communication skills – you’ll be the first point of contact for concerns and compliments.
• Problem‑solving abilities to turn issues into opportunities and leave guests with great memories.
• Fluency in the local language; additional languages are a plus but not essential.
• Literate and tech‑savvy – strong reading, writing, basic math, and computer skills.

We give our people everything they need to succeed: a competitive, hourly pay rate of $17.75 (subject to change within the posted range), full uniforms, attractive room discounts, and some of the best training in the industry. Benefits include paid time off, medical/dental/vision insurance, 401(k), and other employee perks.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance, welcoming diverse backgrounds and perspectives.

• Entry level

• Full-time

• Other

• Hospitality