Enterprise Customer Success Manager

Enterprise Customer Success Manager – Canonical

Join us as an Enterprise Customer Success Manager and help leading enterprises adopt, optimize, and grow their use of Canonical’s open‑source solutions.

This role will be based remotely.

• Onboard new customers and introduce them to our products and support processes. Products include:
  Ubuntu Pro, MAAS, Landscape, Open Stack, Ceph, Kubernetes, data applications and many more.
• Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
• Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
• Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
• Experience running a disciplined, weekly customer and business review process with cross‑functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams.
• Serve as a customer advocate internally and influence Canonical product roadmaps, websites, documentation, processes and people to improve customer satisfaction and retention.
• Support customers through reactive ticket requests.
• Create campaigns targeting multiple customers through digital touch‑points and activities.

• Minimum 5 years of work experience with a strong relation to IT and exposure to projects related to at least one of:
  Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
• Excellent presentation skills and ability to guide conversations about complex software.
• Experience building and improving internal processes while maintaining timely delivery to customer‑related projects.
• A true team player capable of interacting with all departments and at all levels, both internally and externally.
• Knowledge of agile methodologies.
• We appreciate proficiency in Spanish and Portuguese in addition to excellent command of English – please inform us if you possess these languages.

• Experience with Salesforce, Jira and other CRMs.

• Distributed work environment with twice‑yearly team sprints in person.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Maternity and paternity leave.
• Team Member Assistance Program & Wellness Platform.
• Opportunity to travel to new locations to meet colleagues.
• Priority Pass and travel upgrades for long‑haul company events.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Other

Industry: Software Development

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background creates a better work environment and better products. Whatever your identity, we will give your application fair consideration.