Community Associate, Customer Service​/HelpDesk

Community Associate – International Workplace Group plc

Location:

1055 Howell Mill Rd, 8th floor, 30318 Atlanta, Georgia, United States of America

At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe! Join us and help us bring more freedom to people and businesses, while expanding our network. You'll enjoy a great work life balance and competitive benefits, while growing your career path.

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center, and handling administrative and support needs so customers can focus on their business.

You arrive a few minutes before your center opens to set everything up and ensure nothing has been missed by the cleaners. Throughout the day you’ll respond to customer requests (WiFi code changes, package status, room directions, projector setup, invoice inquiries, service tickets, etc.), manage emails, and maintain accurate invoicing. During breaks, you’ll have time to recharge. You’ll also coordinate the weekly networking event with the Community Manager, designing e‑invites, printing posters, and engaging prospects.

At the end of the day you’ll tidy the center and help groups wrap up.

We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:

• A good communicator, able to build strong professional relationships and empathize with people’s needs (ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast-chang­ing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the country you are applying within and at least 18 years old

On top of a competitive total compensation package, you’ll enjoy:

• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a company match
• Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers as well)
• A quarterly bonus plan program, plus an hourly rate of $17.85
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.

Entry level

Full‑time

Other