Bilingual Resident Services Specialist - Sandy Springs, GA

Overview

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.

As a Resident Services Specialist, you’ll be a key member of our Center of Excellence (COE), delivering exceptional, personalized support to residents and internal teams across phone, email, and digital channels in a fast-paced contact center environment. This role plays a vital part in strengthening resident relationships, resolving concerns efficiently, and driving satisfaction and retention through service excellence.

The ideal candidate thrives in a high-volume setting and brings a calm, solutions-focused approach to every call, message, or case. If you’re dependable, detail-oriented, and motivated by helping others, you’ll make a meaningful impact here.

• Respond to resident inquiries with professionalism, urgency, and empathy
• Proactively manage a shared workload and support cross-functional collaboration
• Consistently meet or exceed key performance indicators (KPIs) and goals
• Demonstrate strong communication, critical thinking, and multi-tasking abilities
• Thrive in a fast-paced, diverse, team-driven environment
• Prioritize tasks effectively and deliver results within established timelines
• Adapt to an environment which promotes innovation, change, and continuous improvements
• Ability to excel in a contact center by leveraging continuous coaching and professional development

• Bachelor’s degree or equivalent industry experience
• 2+ years’ experience in sales, customer service, or contact center operations
• Experience in the multifamily industry preferred
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite, Funnel, One Site and Real Page applications
• Proficiency using CRM tools in a contact center environment
• Flexibility to work weekends and/or extended hours as business needs require
• Bilingual (English/Spanish) proficiency is a plus

Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.

Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.

Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email

Cortland is a drug-free workplace.

Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.