Customer Service Representative
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2025-12-13
Listing for:
Reliable Automatic Sprinkler Co., Inc.
Full Time
position Listed on 2025-12-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Description
The Customer Service Representative provides effective customer service for all internal and external customers.
DepartmentCustomer Service
LocationAtlanta, GA
Key Responsibilities- Responsible for communicating with customers via phone, email, fax, etc.
- Provides timely and accurate information to incoming customer service orders, status, and product knowledge request
- Processes customer orders, changes, and returns
- Resolves customer complaints by investigating problems, developing solutions, and making recommendations
- Works closely with the Operations Supervisor as directed
- Reviews and maintains customer database to track information on account information, statuses, orders, and lead times
- Provides timely feedback regarding service failures or customer concerns
- Works closely with Sales Representatives on quotes, status of orders etc.
- Promotes a safe workplace
- Performs other duties as directed
- Strong communication and interpersonal skills
- Outstanding customer service skills
- Excellent time management ability
- Ability to handle adversity and conflict with successful outcomes
- Outstanding attention to detail and accuracy
- Possesses strong commitment to team environment while working well with others
- Works systematically and logically to resolve problems
- Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
- Knowledge of technical details of the company product
- Proficient in computer data entry
- Proficient in Microsoft Office, Microsoft CRM Dynamics, and ERP Software
- 2+ years of Customer Service experience in the manufacturing or construction industry
- Medical, Dental, and FSA are available 30 days following your start date
- 401k with company match is available after 90 days of employment
- Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you
- 2 weeks of vacation after 6 months of employment
- 10 paid holidays – including your birthday!
Entry level
Employment typeFull-time
Job functionOther
IndustriesWholesale Building Materials
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