Associate Customer Success Manager

Join to apply for the Associate Customer Success Manager role at Euna Solutions
.

The Associate Customer Success Manager has a strategic and supportive role within the Customer Success team at Euna Solutions. This role will sit on our Euna Special Education software team.

As an Associate Customer Success Manager, you will be responsible for ensuring that our Euna Special Education customers in the education sector are successful in achieving their desired outcomes and realizing the full value of our product. By working closely with customers to understand their business needs, you will develop and implement strategies to help them achieve their goals, and build strong, long‑lasting relationships with key stakeholders.

You will also collaborate with cross‑functional teams to ensure that your profile of customers receive the best possible service and support across all touchpoints in their partnership with Euna Solutions.

• The role of the Associate CSM will primarily serve the Scaled, Emerging, and Mid‑Market customer segments
• Develop a deep understanding of our Euna Special Education SaaS product and its use cases in the education sector
• Communicate confidently with executives, project managers, business analysts, end users, and key stakeholders leading regular customer meetings
• Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint
• Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product
• Conduct regular customer check‑ins to monitor progress, identify issues, and address concerns
• Collaborate with other Customer Success Managers and cross‑functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service
• Analyze customer data and usage patterns to identify opportunities to upsell, cross‑sell, or expand the scope of our product offering and communicate those findings to Account Management
• Monitor customer health indicators and respond to potential risk factors for customer retention
• Request, track, and respond to surveys, including NPS, CSAT, and implementation surveys
• Attend and assist with webinars and events, connecting with customers, and expanding our customer community

• Bachelor’s degree in business, communications, computer science, or related field (or Associate’s degree and/or equivalent experience)
• 1+ year(s) of experience in customer success, customer service, customer support, or a related field
• Proven track record of developing and implementing successful customer experience strategies
• Some experience in project management, including the ability to manage multiple projects simultaneously
• Proficient in Microsoft Office and other relevant software applications; any experience with Educational Software (like Sped Track) is a plus

Location: This position will be remote in the USA.

We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision‑making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment—not replace—their expertise. If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here.

At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross‑functionally. We offer a dynamic environment with considerable opportunities for professional growth and advancement.

• Competitive wages
• Wellness days:
  Twice a year, employees enjoy an extra day on top of the long weekend to decompress and spend time doing the things you love.
• Community Engagement Committee:
  Gives back to local communities through time, gifts, and skills.
• Flexible workday to accommodate individual needs.
• Health and dental…